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Russ Darrow Kia of Madison
Madison, WI
723 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 723 reviews
January 18, 2018
Great Service The service professionals were polite and informative. Helped with everything I needed in a timely fashion. Every time I've come in it's been a pleasa The service professionals were polite and informative. Helped with everything I needed in a timely fashion. Every time I've come in it's been a pleasant experience. More
by Kia_Jabroni
Employees Worked With
Bradley Franklin
January 16, 2018
Satisfied customer Convenient; no appointment needed for oil changes, accurate estimate time to complete service, friendly staff, clean & inviting waiting room, easy che Convenient; no appointment needed for oil changes, accurate estimate time to complete service, friendly staff, clean & inviting waiting room, easy checkout. Thanks for consistent customer service! More
by KiaXTwo
Employees Worked With
Unsure of name.
January 15, 2018
Lemon dealer Don’t trust this dealer! I brought a used car back in September 2017 first day test drive went good, the salesman sweet talked me buying the car, sinc Don’t trust this dealer! I brought a used car back in September 2017 first day test drive went good, the salesman sweet talked me buying the car, since I have to go into work I told him I’ll pick up the car later. When I picked up the car all went downhill from that moment!!!!!! Car start making noise so they check ASAP find out the muffler loose so they tie up and fixed and then next week my windshield fluid not working find out windshield tip need to get replaced. Then few weeks later find out my car stalls so open the hood saw oil leaking everywhere, when they replaced my windshield tips they also broke my power steering res and serp belt, since is their fault is free. REMIND YOU I JUST BOUGHT THIS CAR SEPTEMBER! So car is been driving funny since the belt is replaced it still stalls and jerks too. On January 14 engine light on and vsa light on almost died on the highway lucky traffic light we managed to get home safe. Brought the car in today January 15/2018 they told me I need engine oil pressure switch replaced and also need new tires and rear brakes!!!! I was so upset I just had this car checked in October tires are fine and front brakes at 7 rear at 6 today tell told me I need new tires and back brakes is at 3 I need to replace them!? I tried taking to sales manager he just pass the phone to service department! No help at all so what’s next my engine will quit working on me next!? Remind you there still more problems that I haven’t mention in here.....I got ripoff they sold me a lemon car! Do not trust dealer! More
by Clacom11
Employees Worked With
Chad Ellis, Chad Cole, Joshua Eastmead, Randy Humphrey
January 13, 2018
This was the best experience I have had buying a csr Cliff Roberts treated me so politely and his knowledge was amazing. . Russ Darrow Kia treats people very very well. I will always come back to Russ Da Cliff Roberts treated me so politely and his knowledge was amazing. . Russ Darrow Kia treats people very very well. I will always come back to Russ Darrow Kia for all my vehicles. More
by Dmcnicol
Employees Worked With
Clifford Roberts, Abigail Perez
January 11, 2018
Easy & personable Randy was very personable. He also found me a great deal on a 2017 closeout. He also worked within the financial parameters needed. I look forward to Randy was very personable. He also found me a great deal on a 2017 closeout. He also worked within the financial parameters needed. I look forward to working with this dealership for our next vehicle. More
by Wicomet
Employees Worked With
Randy Humphrey
January 09, 2018
Took my Jeep in had very little heat. They are so helpful and nice live on the north east side but drive to the west side to have them work on my car. They are so helpful and nice live on the north east side but drive to the west side to have them work on my car. More
by Judith
Employees Worked With
Bradley Franklin
December 29, 2017
True customer concern amid poorly streamlined service The employees really care and want to help get your car the service it needs. The service technicians did a good job. The down side is that a drive up The employees really care and want to help get your car the service it needs. The service technicians did a good job. The down side is that a drive up oil change can take 1 hour or more. I feel like it’s partly due to your car siitting in the indoor bay’s gridlock. This visit I added a detailing service (car wash with hand dry, Vacume) to my oil change so I understood it would take a bit longer. Got home and found the rear tailgate carpet area was NOT even touched. Since some competitors include vacuuming as a part of their oil change, It is frustrating to pay extra for the carpet to be cleaned and not even get a thorough job. Despite this mishap I do appreciate the customer service I revived from the check in staff. More
by Sedonalover2016
Employees Worked With
Bradley Franklin, Ben Gaither
December 29, 2017
amazing! It was seamless to trade in my old car for a new 2016 Kia Sorento and Cliff Roberts helped explain everything to me and all the other staff were know It was seamless to trade in my old car for a new 2016 Kia Sorento and Cliff Roberts helped explain everything to me and all the other staff were knowledgeable and friendly! I'm happy I went with Russ Darrow! I LOVE my new Kia! More
by Wiscochic
December 28, 2017
Joe Rocks! Joe Kuckuk is why I travel roughly an hour and a half to have both our cars serviced on the west side of Madison. Joe is not only attentive to our nee Joe Kuckuk is why I travel roughly an hour and a half to have both our cars serviced on the west side of Madison. Joe is not only attentive to our needs, he is also timely and honest with all aspects to the service of our vehicles. Russ Darrow should in our estimation give Joe a big raise for how he goes about representing Russ Darrow. Dealerships in general have a negative connotation for most people. Joe brings out the best representing Russ Darrow. Something this dealership must acknowledge. A jolly good job, Joe! More
by Kitt
Employees Worked With
December 26, 2017
Great Experience From start to finish, my experience at Russ Darrow was smooth sailing. I mostly worked with Karrie Rogers and Cliff Roberts, who were extremely helpfu From start to finish, my experience at Russ Darrow was smooth sailing. I mostly worked with Karrie Rogers and Cliff Roberts, who were extremely helpful. I didn't have a lot of time to spend at the dealership, so we hammered out pre-approval and much of the negotiations via email. By the time I stepped foot in the dealership, my financing was ready to go and it was a short, simple process to finalize the deal. I'm thrilled with the warranty and maintenance package I chose, and look forward to beginning a relationship with the Russ Darrow Kia team! More
by Joe Berns
Employees Worked With
Karrie Rogers, Clifford Roberts
