Russ Darrow Kia of Madison

amazing! It was seamless to trade in my old car for a new 2016 Kia Sorento and Cliff Roberts helped explain everything to me and all the other staff were know It was seamless to trade in my old car for a new 2016 Kia Sorento and Cliff Roberts helped explain everything to me and all the other staff were knowledgeable and friendly! I'm happy I went with Russ Darrow! I LOVE my new Kia! More

True customer concern amid poorly streamlined service The employees really care and want to help get your car the service it needs. The service technicians did a good job. The down side is that a drive up The employees really care and want to help get your car the service it needs. The service technicians did a good job. The down side is that a drive up oil change can take 1 hour or more. I feel like it’s partly due to your car siitting in the indoor bay’s gridlock. This visit I added a detailing service (car wash with hand dry, Vacume) to my oil change so I understood it would take a bit longer. Got home and found the rear tailgate carpet area was NOT even touched. Since some competitors include vacuuming as a part of their oil change, It is frustrating to pay extra for the carpet to be cleaned and not even get a thorough job. Despite this mishap I do appreciate the customer service I revived from the check in staff. More

Joe Rocks! Joe Kuckuk is why I travel roughly an hour and a half to have both our cars serviced on the west side of Madison. Joe is not only attentive to our nee Joe Kuckuk is why I travel roughly an hour and a half to have both our cars serviced on the west side of Madison. Joe is not only attentive to our needs, he is also timely and honest with all aspects to the service of our vehicles. Russ Darrow should in our estimation give Joe a big raise for how he goes about representing Russ Darrow. Dealerships in general have a negative connotation for most people. Joe brings out the best representing Russ Darrow. Something this dealership must acknowledge. A jolly good job, Joe! More

Great Experience From start to finish, my experience at Russ Darrow was smooth sailing. I mostly worked with Karrie Rogers and Cliff Roberts, who were extremely helpfu From start to finish, my experience at Russ Darrow was smooth sailing. I mostly worked with Karrie Rogers and Cliff Roberts, who were extremely helpful. I didn't have a lot of time to spend at the dealership, so we hammered out pre-approval and much of the negotiations via email. By the time I stepped foot in the dealership, my financing was ready to go and it was a short, simple process to finalize the deal. I'm thrilled with the warranty and maintenance package I chose, and look forward to beginning a relationship with the Russ Darrow Kia team! More

The experience was super good I really like it. The dealership is great they work to help people to get the best car you can have at the lowest price monthly. They work really great they oriented me The dealership is great they work to help people to get the best car you can have at the lowest price monthly. They work really great they oriented me about the cars and what I can get. More

Service was so so Went in for an oil change and they asked if I wanted to rotate my tires. I told the man at the desk “ sure the back tires have bad wear on them.” He s Went in for an oil change and they asked if I wanted to rotate my tires. I told the man at the desk “ sure the back tires have bad wear on them.” He said then it would be good to rotate them. After waiting for an hour or so. They tell me it’s all done. Get my kids loaded up and start to drive off realize my steering wheel is shaking and wasn’t doing it when I brought it in. Took it back and had a different service guy look at it. He said the wear on the back that they rotated to the front was really bad and it they should’ve not been rotated. He said they just need to be replaced. I was already mad and upset. At first they told me to call back the next day and talk to the service manager about a refund. I was getting pretty mad at this point and finally the sales manager came over and helped me. More

Service oil change They washed my vehicle was left worst they just left it all wet I did washed the day prior so was clean until This dealer washed, They moved all contr They washed my vehicle was left worst they just left it all wet I did washed the day prior so was clean until This dealer washed, They moved all controls inside was hard to get the configuration again. They need to be more respectful and DONT wash if you will leave worst dirty and DONT move the controls inside of the vehicle, they also used a dirty clothes to clean inside and the odor was terrible once I got inside of my vehicle. More

New tires My service rep was helpful, polite, friendly and got me in and out quickly. Liked the recommendation of the tires I got and feel the difference right My service rep was helpful, polite, friendly and got me in and out quickly. Liked the recommendation of the tires I got and feel the difference right away as I drive out. More

The purchase experience The purchase experience was very good. The staff was very helpful in that regard. Well it took a little time it was worth the extra effort. Everythi The purchase experience was very good. The staff was very helpful in that regard. Well it took a little time it was worth the extra effort. Everything was explained clearly and the delivery was made on time. More

Tires I purchased my Kia from Russ Darrow I had 56000 miles and needed new tire when I bought the car it had locking lug nuts. One tire had this lock on so I purchased my Kia from Russ Darrow I had 56000 miles and needed new tire when I bought the car it had locking lug nuts. One tire had this lock on so tight they broke my lug getting it off and charged me an extra $140 to replace even though it was them that put it on too tight. My appt was actually on the east side I assumed it was at the Kia dealer ship on the west. They talked me into getting it done there instead. I was quoted $400 for my tires when I set up my appointment but I had to pay over $640 I will never buy a car from them again and never get repairs done at that facility again. They should have covered breaking the lug screw since they are the ones that put it on. Also I had a coupon for the tire $10 above their cost. She said this gave me an $80 discount but my bill shows I only got a $20 discount. They don’t stand behind even their coupons More