Russ Darrow Kia of Madison - Service Center

Drop in service I am always happy with the speed at which my drop in oil chances take. The offer of a complimentary shuttle if I need a lift some where while I wait i I am always happy with the speed at which my drop in oil chances take. The offer of a complimentary shuttle if I need a lift some where while I wait is always appreciated. With wifi, television, and fresh popcorn the waiting area is comfortable and relaxing. Worth my trip from the North side of Madison to get my car serviced. More

Efficient at service department You are treated with importance and are courteously kept aware of work being done. You are given detailed information and never a runaround. They as You are treated with importance and are courteously kept aware of work being done. You are given detailed information and never a runaround. They ask you good questions and give you options. More

Great Service I had a window replacement scheduled thru Insurance and The Glass Company. They were replacing the windshield on site at Russ Darrow Kia. They had to I had a window replacement scheduled thru Insurance and The Glass Company. They were replacing the windshield on site at Russ Darrow Kia. They had to turn it over to Kia Service to get the lane warning indicators recalibrated. The Glass Company was supposed to contact Russ Darrow to set up the calibration after the windshield was installed. Unfortunately that did not happen. The service department had no knowledge or appointment set up. This is where Ben Gaither took over. He went out of his way to contact the glass company plus after the windshield was installed he promptly had my car in a bay to get recalibrated. I could have been told they had no time slots open but Ben worked with me professionally to resolve the issue. I appreciate the service I received from the team at Russ Darrow Kia. More

My car works like a charm. They repaired some difficult things and I now feel safe with this car. They explained whathad to bedone and told me what they did. It was done very we They repaired some difficult things and I now feel safe with this car. They explained whathad to bedone and told me what they did. It was done very well. More

Very polite very professional always Always great experience at Russ Darrow from sales finance department service goes out of there way to explain everything or any concerns they have wit Always great experience at Russ Darrow from sales finance department service goes out of there way to explain everything or any concerns they have with vehicles to keep u safe More

Exelent Very helpful, He offer me a ride if any major problem shows up in my car, The car was given back clean and running great. Very helpful, He offer me a ride if any major problem shows up in my car, The car was given back clean and running great. More

Engine Relpacement My car needed a engine replacement. Dan made it a very positive experence. Dan made sure i had a car to drive while mine was being fixed. He answered My car needed a engine replacement. Dan made it a very positive experence. Dan made sure i had a car to drive while mine was being fixed. He answered questiond i had. Dan took the time to help make this as easy for me as possible. He has awsome customer service skills. I will in the future ask for Dan to help me, because he treats people as he would like to be treated. Respects goes along way. Thank u More

Always professional n I d fluid topped off brake light fixe We have 2kia souls wife 2015 mine 2017 Kia spul love it staff always professional polite they bend over backwards to help you wouldn’t go anywhere els We have 2kia souls wife 2015 mine 2017 Kia spul love it staff always professional polite they bend over backwards to help you wouldn’t go anywhere else have reffered a lot of people to Clifford they have bought Kia souls my next one will be soul turbo keep up good customer service. Orv schinke More

They accomplished the impossible! After squirrels and/or mice had a feast on my wiring early this winter, I thought my 2 year old Forte was a goner. Leaves and sticks littered the eng After squirrels and/or mice had a feast on my wiring early this winter, I thought my 2 year old Forte was a goner. Leaves and sticks littered the engine, wires had been chewed, and all warning lights were on. (This happened in the space of 4 hours, as I had checked the washer fluid earlier in the day and all was fine). Luckily enough I live close by so I was able to drive to the dealership. When I arrived in a panic, the problem was addressed immediately by Sam, who not only explained the situation, but had me in a rental car within minutes. Sam kept in touch with my insurance company and also let me know exactly what was wrong and what steps were being taken next. I had never been confronted by such a complicated and expensive repair before, but when I finally went to pick up my car, Joe Kuckuk was able to explain to me exactly what work had been done, and answer every question I had for him. This is not anything new; Joe has consistently been one of the most friendly and knowledgeable people I've dealt with in all the years I've been a customer, and one of the reasons I come back. Others I encountered also deserve recognition for superior service and attitude were Chase, as well as April and Brittany in the office. Each one is skilled, friendly and genuine. Going to a car dealership for anything inevitably means spending money, which is never pleasant. However, the value of a good staff goes a long way in easing that burden. Thanks to everyone who got me back in my car again. See you at the next oil change! More

Body shop did a great job Jerry and Frank were of excellent help. The damage to my car was repaired, and my car looks great. They are friendly and professional, and I’m glad I Jerry and Frank were of excellent help. The damage to my car was repaired, and my car looks great. They are friendly and professional, and I’m glad I brought my car to this Kia body shop. More