Russ Darrow Kia of Madison - Service Center

Had my vehicle for over 2 months. First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles a First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles and I though that was ridiculous they said I needed to approve more labor time for further diagnostic tests. $700 later they said it was a $35 fuse. Talk about being rung through the wringer. Communication was terrible. More

Disappointed in having to wait 3 days b4 I got my car back. When calling, many of my calls did not go through for me to talk with someone. back. When calling, many of my calls did not go through for me to talk with someone. More

Great team that is committed and will get the job done correctly the first time every time! correctly the first time every time! More

Great sales group, l have reservations about the service department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get a callback you start to question. My question was simple and all I wanted to do was discuss it with someone who was not the operator, More

Quoted me for $600 extra in unnecessary repairs. Upon second opinion I got car fixed for half the price. Upon second opinion I got car fixed for half the price. More

Joe is always great! He offers great advice, gives accurate quotes, and lines up the best service He offers great advice, gives accurate quotes, and lines up the best service More

Every interaction is genuine. Great group of folks to work with in the service department.! Great group of folks to work with in the service department.! More

Provided a lot of insights regarding my new electric vehicle. It was very helpful and a positive experience. vehicle. It was very helpful and a positive experience. More

Great job! Service was great! Didn’t wait very long at all. And great popcorn! Service was great! Didn’t wait very long at all. And great popcorn! More

Smooth, clean, friendly, just a bit pricey I was impressed with the warm welcome from arrival. The time they quoted was less than i waited. The complementary drinks and clean waiting room made wait impressed with the warm welcome from arrival. The time they quoted was less than i waited. The complementary drinks and clean waiting room made wait not so bad. Only room for improvement is keeping prices down. 150 for oil change and tire rotation is a bit pricey. More