Russ Darrow Kia of Waukesha

Steve and Jenn Best experience we ever had at a car dealership. We we're not looking to buy at this time, but we couldn't pass on the deal. Wally was a pleasure to w Best experience we ever had at a car dealership. We we're not looking to buy at this time, but we couldn't pass on the deal. Wally was a pleasure to work with. We are extremely happy customers and love our 2020 Kia Telluride. More

Do not waste your time with Janesville or Madison! Kia of Waukesha has the most caring sales team I have worked with. I had credit issues and I felt like I was treated the same as customer that has the Kia of Waukesha has the most caring sales team I have worked with. I had credit issues and I felt like I was treated the same as customer that has the best credit. Do not waste your time with Janesville or Madison... Go straight to Kia of Waukesha. Thank you Ken and all of the team for working with me. I really appreciate you guys! Brandon thank you too! More

Excellent car buying experience Great dealership experience, informed salespeople that help find the right car. Low pressure, more interested in our needs than just making a sale, ev Great dealership experience, informed salespeople that help find the right car. Low pressure, more interested in our needs than just making a sale, even though it’s the end of the month. It’s worth the trip to Waukesha. More

No pressure Needed to trade in our 16 year old car. Bought a slightly used car and there wasn’t any pressure, the whole process was easy. The salesman Kazimierz w Needed to trade in our 16 year old car. Bought a slightly used car and there wasn’t any pressure, the whole process was easy. The salesman Kazimierz was phenomonel, very nice gentleman. Drove away happy! More

Good experience buying a used car Luyang was very helpfully in my car buying experience. He was very straight forward and knowledgeable, and is going beyond what I expected from a sale Luyang was very helpfully in my car buying experience. He was very straight forward and knowledgeable, and is going beyond what I expected from a salesman when it comes to getting my car detailed. More

Service on 2015 Kia Sportage This was not the best service. I’ve purchased 2 kias In the past 10 years and used the service department but today I was not given the appropriate t This was not the best service. I’ve purchased 2 kias In the past 10 years and used the service department but today I was not given the appropriate time frame of when my vehicle would be done. Also the person helping me didn’t give me correct information when it came to the problem with my car. He didn’t seem to know what he was talking about. Very disappointed this time definitely not the service I have received in the past. More

We got what we wanted! Lu was able to get us the Telluride we wanted before any other dealerships. For being a brandnew model Lu knew all the information on it and got us a Lu was able to get us the Telluride we wanted before any other dealerships. For being a brandnew model Lu knew all the information on it and got us a fast fair deal. More

Great help with our used car warranty insurance I called the dealership in Waukesha for help with dealing with my used car warranty. They help me set up an appointment and when I got there they took I called the dealership in Waukesha for help with dealing with my used car warranty. They help me set up an appointment and when I got there they took the car and checked out what was wrong. John called the warranty insurance company Zurich and personally delt with them for warranty coverage. My car ended up being there overnight so the insurance company covered a rental car. Of course they find other things that are wrong or broken with my car. They found the cabin air filter that I guess I really didn't know I had that really needs to be changed. Very helpful in everything that Russ Darrow Kia of Waukesha has done. More

Dennis Cardinal helped us find the perfect Stinger Dennis was very patient with us when it came to picking out our new Kia stinger. He made sure we were not only happy with the vehicle but coached us Dennis was very patient with us when it came to picking out our new Kia stinger. He made sure we were not only happy with the vehicle but coached us through the entire pricing process. It was a pleasure dealing with Dennis More

I didn’t expect to be pleased with a Kia dealer Kia dealerships haven’t had a great reputation in the automotive press, but I’ve had good experiences at Darrow. Everyone has been courteous and enthu Kia dealerships haven’t had a great reputation in the automotive press, but I’ve had good experiences at Darrow. Everyone has been courteous and enthusiastic, and service work has been done quickly. This visit, for a fix under warranty, was no different. I’m dinging them one star because promised calls/texts didn’t happen and I had to call for updates — but that’s not unusual in the business. More