Russ Darrow Kia of Waukesha

Quick, accurate and effecient The salesman, W. Thom was informative and took the time to explain the various electronic gagedtry that we were not use to. Greg the new car manager The salesman, W. Thom was informative and took the time to explain the various electronic gagedtry that we were not use to. Greg the new car manager took the time to introduce himself. He took an interest in our search for a new Kia Soul. The General Manager also spoke with us and reinforced the methods that would be used by the Darrow dealership. This WAS a pleasant experience. No fads or fancy "up" sale methods. As very senior citizens we were made comfortable in what could have been a nerve racking merry-go-round! Thanks for your time and consideration in assisting us in our purchase! More

great service and friendly people My service writer Desmond always has a smile and a kind word no matter how his day is going. The Waukesha location is a cut above the other KIA dealer My service writer Desmond always has a smile and a kind word no matter how his day is going. The Waukesha location is a cut above the other KIA dealerships. I drive all the way from Oconomowoc to Waukesha just because of their excellent service. More

Customer Service at its Finest This was our 4th purchase at this dealership and their commitment to us is what keeps us coming back. I sent Brandon an email on Friday with some spec This was our 4th purchase at this dealership and their commitment to us is what keeps us coming back. I sent Brandon an email on Friday with some specifics about the type of vehicle we were looking for. Dennis called on Saturday saying they had an Optima that met all of our requirements. We got to the dealer around 4 PM, knowing they closed at 5 PM. Dennis showed us the car, went through all the features, etc. We took it for a test drive and were sold. When we got back into the dealership, Brandon made sure to get us the deal we were seeking. We agreed to get the paperwork started just before 5. Dennis stayed with us through the entire finacining process even though he told us he had a xmas party to get to. We appreciated the time and attention they both showed us. They didn't care about the time on the clock. They only cared about making sure we got the car we wanted for the price we wanted. I will continue to go back to these guys time and time again. Well done!! More

Christmas Miracle The staff at Russ Darrow Kia helped make a difficult time less painful for us. They were understanding of our circumstances and did everything they c The staff at Russ Darrow Kia helped make a difficult time less painful for us. They were understanding of our circumstances and did everything they could to get our family back on the road without breaking the bank right before Christmas. More

want to see the car, they brought it the same day from Madis The car was in Madison, they brought it to Waukesha in the same afternoon, we checked it we loved it and we got a great deal. The car was in Madison, they brought it to Waukesha in the same afternoon, we checked it we loved it and we got a great deal. More

First service experience. Jonathan from Service was great. He explained everything thoroughly and made me feel welcome! 👍 Service area was clean and professional looking. Serv Jonathan from Service was great. He explained everything thoroughly and made me feel welcome! 👍 Service area was clean and professional looking. Service waiting area was stocked with good coffee, snacks and strong WiFi. 👍 More

Great service & reasonable pricing I had Kemani helping me out with selecting a pre-owned vehicle. He was very polite and knowledgeable about the different cars I was looking at. He did I had Kemani helping me out with selecting a pre-owned vehicle. He was very polite and knowledgeable about the different cars I was looking at. He didn't get aggressive or pushy when I told him I wanted to look at other dealerships which I really appreciated. When I returned to Russ Darrow Kia later in the day all the managers introduced themselves and were all very polite and helpful. The finance department was extremely helpful in keeping my payments low and Kemani was willing to negotiate a reasonable price for the vehicle I selected. They also gave me a good price on an 18 year old vehicle I had for trade in. Overall, the dealership made my experience pleasant and I would certainly recommend at least going to speak with Kemani to see what deals he can offer before purchasing a vehicle. More

Financing Russ Darrow Kia of Waukesha is by far one of the best car dealerships I had a great experience working with them they helped me get financed with a lo Russ Darrow Kia of Waukesha is by far one of the best car dealerships I had a great experience working with them they helped me get financed with a low credit score and a great vehicle if you have a low credit score I recommend you go to Russ Darrow Kia of Waukesha and ask for Aaron. More

Wonderful dealership! We were very happy with Russ Darrow Kia. Especially Dennis Cardinal. We got a fabulous deal on a beautiful Kia! Exactly what we wanted. I highly recom We were very happy with Russ Darrow Kia. Especially Dennis Cardinal. We got a fabulous deal on a beautiful Kia! Exactly what we wanted. I highly recommend buying a vehicle from here. More

Awesome Experience! They had a good selection of vehicles. Dennis Cardinal was my salesman. He was very knowledgeable. He worked with my budget. He had all the inform They had a good selection of vehicles. Dennis Cardinal was my salesman. He was very knowledgeable. He worked with my budget. He had all the information I needed to make my decision. My paperwork was handled and the communication was spot on. Thank you Russ Darrow! More