Russ Darrow Kia of Waukesha

Oil change Everyone here is super nice and always helpful. They always point out the things my car will need at future visits which is good information to have f Everyone here is super nice and always helpful. They always point out the things my car will need at future visits which is good information to have for planning. More

Amazing Service! Ken at Russ Darrow Kia of Waukesha is amazing! He was willing to work with my non typical schedule and had all the paperwork ready for when my husband Ken at Russ Darrow Kia of Waukesha is amazing! He was willing to work with my non typical schedule and had all the paperwork ready for when my husband and I arrived! The process from start to finish was nothing less than amazing! Thanks Ken! More

Salesman truly worked with me! My salesman truly worked with me through ever aspect of the sale to ensure I got exactly what I wanted. I felt very much "at home" when dealing with My salesman truly worked with me through ever aspect of the sale to ensure I got exactly what I wanted. I felt very much "at home" when dealing with him and didn't feel pressured or like I was being "double-talked" to. Everything was explained well and they made sure that my transaction went as smoothly as possible! More

Knowledgeable, not pushy, very good and honest. I told him what I was looking for and my budget and he showed me everything I could afford. Didn't try to sell me a car that I couldn't afford. I told him what I was looking for and my budget and he showed me everything I could afford. Didn't try to sell me a car that I couldn't afford. More

Great pre- and post-sale experience @ Kia of Waukesha I bought my Sorento a year ago and the service experience is as attentive as if I were walking on the lot to buy a new car. Dennis (Sales) and Desmon I bought my Sorento a year ago and the service experience is as attentive as if I were walking on the lot to buy a new car. Dennis (Sales) and Desmond (Service) do a great job every time! More

Great experience, easy purchase process Dennis was great. I knew what I wanted when I walked in, and he promptly assisted me. Purchase process was easy. Fantastic warranty. I drive a lot Dennis was great. I knew what I wanted when I walked in, and he promptly assisted me. Purchase process was easy. Fantastic warranty. I drive a lot for work, and the Sportage gets great highway miles. Highly recommend the car, and Dennis. More

Great service experience Very friendly and professional service department. Desmond answered my questions and gave me more information I needed. Cashier was personable and fri Very friendly and professional service department. Desmond answered my questions and gave me more information I needed. Cashier was personable and friendly. Made my visit stress free. More

Great Experience! I received fantastic care from this dealership. I was treated respectfully and professsinally when searching for and purchasing my new car. I would de I received fantastic care from this dealership. I was treated respectfully and professsinally when searching for and purchasing my new car. I would definitely recommend this dealership to anyone who is searching for a car! More

Great experience Our car purchase was streamlined and pleasant. We appreciated that our salesman knew what we needed and searched the inventory and presented several Our car purchase was streamlined and pleasant. We appreciated that our salesman knew what we needed and searched the inventory and presented several options. Each member of the dealership was friendly. We are repeat customers and wound reconend to others. More

Deceptive Advertising Unsafe Vehicle I drove 212 miles to view a Jeep Liberty they had listed for sale. When I arrived the vehicle was so filthy inside I did not want to get in for the te I drove 212 miles to view a Jeep Liberty they had listed for sale. When I arrived the vehicle was so filthy inside I did not want to get in for the test drive. The back window would not stay closed. I did proceed to test drive the vehicle for about a mile and a half. Vehicle would not shift. There was so much vibration in the steering wheel it was not safe to proceed with test drive. I had figured I could drive it home and between me and a really good detailing place we could clean the interior. But after the transmission not shifting that was it. The car was never cleaned at all. French fries on the back seat. Really?! Photos posted online did not give an accurate depiction of the vehicle. More