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Russ Darrow Kia of Waukesha
Waukesha, WI
1,273 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future.
Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,273 reviews
February 04, 2015
accommodating Everyone at Russ Darrow was very useful they tried to grasp your wants in a car. The folks at the organization were nice and was fast. This was my 1st Everyone at Russ Darrow was very useful they tried to grasp your wants in a car. The folks at the organization were nice and was fast. This was my 1st automobile purchase they were accommodating More
by joejwatsonjyjf
Employees Worked With
erick
Helpful January 08, 2015
made buying process very easy The staff at Russ Darrow made the whole buying process very easy. The finance process was also very smooth Thank you to everyone at russ darrow kia The staff at Russ Darrow made the whole buying process very easy. The finance process was also very smooth Thank you to everyone at russ darrow kia More
by isabelclarissa53
Employees Worked With
tim
November 25, 2014
I would recommend very helpful! They even made up for a mistake of mine. I would recommend this dealership to anyone. The process was made a lot less stressful and ti very helpful! They even made up for a mistake of mine. I would recommend this dealership to anyone. The process was made a lot less stressful and time-consuming than other experiences I have had. More
by Davi Thiss
Employees Worked With
erick
October 30, 2014
awesome job! Everyone at Russ Darrow did and awesome job! It was such a pleasure dealing with all the members at the dealership. Thank you very much for the great Everyone at Russ Darrow did and awesome job! It was such a pleasure dealing with all the members at the dealership. Thank you very much for the great service. They helped in many different aspects of buying the kia More
by Kiara Brantley
Employees Worked With
tim
October 02, 2014
above and beyond I bought a brand new car at Russ Darrow today. Their honesty and genuine concern for the customer shined through every step of the way. I got the c I bought a brand new car at Russ Darrow today. Their honesty and genuine concern for the customer shined through every step of the way. I got the car I wanted. Their service simply went above and beyond what would be normal in the marketplace. More
by Cora Ezra
Employees Worked With
mark
September 25, 2014
pleasant and professional The whole buying experience was made very simple and stress free. Their honesty and genuine concern for the customer shined through every step of the The whole buying experience was made very simple and stress free. Their honesty and genuine concern for the customer shined through every step of the way. Our Salesperson was very helpful and knowledgeable about the car. The whole experience was pleasant and professional. More
by Alivia Travis
Employees Worked With
erick
September 12, 2014
kind and friendly The guy that we had was very informative, kind and friendly. Best service i have had at any car dealership in a very long time!! Would def. come back The guy that we had was very informative, kind and friendly. Best service i have had at any car dealership in a very long time!! Would def. come back and also refer friends and family. Thanks again to the Russ Darrow Kia group More
by Irena Tillery
Employees Worked With
sam
September 04, 2014
Mrs. K Breider Feel like they take advantage of women. Felt like I was taken advantage of. The dealer should listen to the customer. The customer should feel safe th Feel like they take advantage of women. Felt like I was taken advantage of. The dealer should listen to the customer. The customer should feel safe that they are getting the best deal More
by Kbreider
Employees Worked With
Caz, Alex, Don
September 03, 2014
very helpful Everyone was very helpful and tried everything to get me the best deal within my price range. My Salesperson was super in keeping me informed as to w Everyone was very helpful and tried everything to get me the best deal within my price range. My Salesperson was super in keeping me informed as to what was happening step by step with my car dealings. More
by Jose Zeitler
Employees Worked With
pat
August 28, 2014
They treat you like family I have bought several vehicles at Russ Darrow, I have always believed that their service dept is their strongest selling point. They always take care I have bought several vehicles at Russ Darrow, I have always believed that their service dept is their strongest selling point. They always take care of all our vehicles needs and they do it with a smile. They treat you like family More
by Marie Haywood
Employees Worked With
tom
