Russ Darrow Kia of Waukesha

This was my first visit to Russ Darrow. They went above and beyond to get me what I wanted, from answering my questions to getting me the best rate for financing. and beyond to get me what I wanted, from answering my questions to getting me the best rate for financing. More

Had a oil change done. They are very efficient and courteous. Everything is done in a timely manner and the waiting area is very nice. courteous. Everything is done in a timely manner and the waiting area is very nice. More

Absolute pressure free honest to goodness awesome experience! Will go back again! They answered my questions before the test drive via email and chat. So I knew it was worth the drive in. experience! Will go back again! They answered my questions before the test drive via email and chat. So I knew it was worth the drive in. More

Easy access location, very good value for the money as well as excellent customer service - great working with Jakob P and I will definitely bring the vehicle back in the future! well as excellent customer service - great working with Jakob P and I will definitely bring the vehicle back in the future! More

Wally did a great job for me. Let me look without making me feel pressured. Then when I found a car on line, he had it ready for me to drive at the appointment time. I feel like I got a good deal on the c me feel pressured. Then when I found a car on line, he had it ready for me to drive at the appointment time. I feel like I got a good deal on the car and Wally was great to work with. I will be passing his name on to friends who might be interested in a car. More

Stopped in on a rainy night just looking to view an suv with no intent to buy, the sales guy Jon was very understanding of that, and gave us no pressure at all. Not only did we find the car to be exactly w with no intent to buy, the sales guy Jon was very understanding of that, and gave us no pressure at all. Not only did we find the car to be exactly what we are looking for we will absolutely return to buy it from Jon himself. More

New Sorento Owner Dennis has seen our sales person for numerous cars over the last 30+ years. We will continue to come back and refer him to our family & friends due t Dennis has seen our sales person for numerous cars over the last 30+ years. We will continue to come back and refer him to our family & friends due to his professionalism, timeliness and knowledge. He always listens to what you are looking for and does not push his own agenda. Thanks Dennis!! More

Dez was very professional. I got my free oil change and they washed my car. There was free coffee and free wifi while I waited. they washed my car. There was free coffee and free wifi while I waited. More

Kazi my sales professional, and the Finance professional were wonderful in ALL respects...kind, honest, respectful, exceptional personal attention, great customer service, accommodating, and never pushy. T were wonderful in ALL respects...kind, honest, respectful, exceptional personal attention, great customer service, accommodating, and never pushy. They accomplished everything very, very well with the greatEst of efficiency. They made this happen and did so on my schedule with complete attention to my needs and wants. Best car buying experience ever because of these professionals. And as an aside, the car is phenomenal in all respects, as well! I could not more highly recommend these wonderful professionals and the vehicles they sell. I am grateful our paths crossed and I had their support and help. They made what has always been a stressful, difficult experience effortless and I cannot thank them more. More

Not very truthful pricing Setup a time to test drive an SUV. MSRP and Sale price were both the same on the internet and it was within our price range and the vehicle was in sto Setup a time to test drive an SUV. MSRP and Sale price were both the same on the internet and it was within our price range and the vehicle was in stock. This turned into a waste of (3) hours with driving over there and test driving and going thru the whole pricing game--the SUV was actually $3000 more than sale price listed (just because it was "so" popular & they could add that $$ on) ok so that is frustrating. Then another $5500 for a warranty/options package that is already on the vehicle (not noted ahead of time of course anywhere) & you cant avoid that extra cost. Having known all of that ahead of time would have been nice-then we simply dont make the trip and do all the legwork then)---you dont really go to buy a specific vehicle and it is almost $10,000 more than the actual SALE price listed typically. The listed SALE price is usually the sale price or at least the starting price & it goes lower--that is why it is the SALE price? Frustrating. More