Russ Darrow Kia of Waukesha - Service Center

Service on 2015 Kia Sportage This was not the best service. I’ve purchased 2 kias In the past 10 years and used the service department but today I was not given the appropriate t This was not the best service. I’ve purchased 2 kias In the past 10 years and used the service department but today I was not given the appropriate time frame of when my vehicle would be done. Also the person helping me didn’t give me correct information when it came to the problem with my car. He didn’t seem to know what he was talking about. Very disappointed this time definitely not the service I have received in the past. More

I didn’t expect to be pleased with a Kia dealer Kia dealerships haven’t had a great reputation in the automotive press, but I’ve had good experiences at Darrow. Everyone has been courteous and enthu Kia dealerships haven’t had a great reputation in the automotive press, but I’ve had good experiences at Darrow. Everyone has been courteous and enthusiastic, and service work has been done quickly. This visit, for a fix under warranty, was no different. I’m dinging them one star because promised calls/texts didn’t happen and I had to call for updates — but that’s not unusual in the business. More

Service repair of my brakes Your customer service was the best very nice and courteous and did everything in a timely manner. Keep up the great service I would highly recommend Your customer service was the best very nice and courteous and did everything in a timely manner. Keep up the great service I would highly recommend this dealership. More

Always friendly competent service Every time I come to Russ Darrow whether it’s to buy or get my car serviced I get friendly competent service. They thoroughly explain things to me and Every time I come to Russ Darrow whether it’s to buy or get my car serviced I get friendly competent service. They thoroughly explain things to me and they take care of even the minor things. Plus I like the free car washes that come with it More

Friendly and professional Had valve train noise. Made appointment over phone with friendly staff. Dropped car off and they gave me a ride back to work. Great experience! Would Had valve train noise. Made appointment over phone with friendly staff. Dropped car off and they gave me a ride back to work. Great experience! Would recommend garage to anyone looking for repairs. More

Great customer service I have always had a great experience with this dealership. They are friendly and accommodating and always very helpful. I keep coming back each time I I have always had a great experience with this dealership. They are friendly and accommodating and always very helpful. I keep coming back each time I need an oil change or any other car service due to their great customer service. More

Quick and efficient Work was done promptly and even more quickly than expected. Everyone was pleasant and helpful. Repair was successful and my wipers now perform as inte Work was done promptly and even more quickly than expected. Everyone was pleasant and helpful. Repair was successful and my wipers now perform as intended. More

Best service in Waukesha. I wouldn't go anywhere else. This is the place to go for service. I bought three cars from this dealership and have been happy with each one. I wouldn't go anywhere else. This is the place to go for service. I bought three cars from this dealership and have been happy with each one. More

Very professional! They always do an outstanding work. Desmond W. is always very polite,helpful and has very much knowledge in the service department. He always go above They always do an outstanding work. Desmond W. is always very polite,helpful and has very much knowledge in the service department. He always go above and beyond! More

Quick and Efficient Service Service person was friendly and promised work was done quickly and efficiently. Jacob called me a few times to update me on the progress if the work Service person was friendly and promised work was done quickly and efficiently. Jacob called me a few times to update me on the progress if the work and when the car would be ready. Very professional. More