Russ Darrow Kia of Wauwatosa

Buyer's Experience To sum it up and words: everyone was respectful, patient, supportive, great listeners, and worked to get what I desired. Thank you for making my expe To sum it up and words: everyone was respectful, patient, supportive, great listeners, and worked to get what I desired. Thank you for making my experience flawless. More

My experience was excellent The service at this location was awesome. Quick and easy and I drive off with a car of my choice. Everyone was nice and friendly. The service at this location was awesome. Quick and easy and I drive off with a car of my choice. Everyone was nice and friendly. More

Very happy My husband and I were very pleased with the experience.the gentleman who assisted us; Tony was patient and very informative. Everyone who assisted in My husband and I were very pleased with the experience.the gentleman who assisted us; Tony was patient and very informative. Everyone who assisted in the sale wanted to make sure we were pleased. Thanks. We will be back there for our next car and will recommend Thos Russ Darrow dealership to our family and friends. More

No knowledge, and misleading I wouldn't recommend going to Russ Darrow for your Kia needs. The prices advertised online are for lease pricing. If you are looking to purchase a bra I wouldn't recommend going to Russ Darrow for your Kia needs. The prices advertised online are for lease pricing. If you are looking to purchase a brand new vehicle they aren't going to negotiate. The individual that took us on a test drive couldn't answer hardly any of our questions and even told us that the car had features that it didn't actually have. When we were at the dealer after test drive talking we had questions and his answers were all 'I don't know...' Ok..so then why and I sitting here talking to you? It was a waste of our time and we ultimately left without a vehicle and made way better purchase elsewhere. They definitely use bait and switch to get you in to the dealership. More

Awesome service , awesome people , will definitely reccomend. This is my 3rd purchase from them and my 1st brand new car . I Couldn't be happier service , awesome people , will definitely reccomend. This is my 3rd purchase from them and my 1st brand new car . I Couldn't be happier More

Follow-up repair to previous service. I'd had my car in for oil change & tire rotation service on the weekend. Upon leaving, I noticed a vibration through the steering column. I called t I'd had my car in for oil change & tire rotation service on the weekend. Upon leaving, I noticed a vibration through the steering column. I called the next business and took my car in for additional service. Brendon kept me informed on wait time, gave a detailed description of the problem once they diagnosed the issue, and an approximation of how long the repair would take. He apologized for them missing the problem at my initial service visit and explained that the repairs would be done at no additional charge. Since they would need my car for a day or two, he had a rental car ready to go for me - again, at no charge. My car was repaired and ready for pick up by the next day. The staff at Kia of Wauwatosa are always friendly, helpful and provide great service! More

Oil change Great dealership. Friendly helpful staff. Great experience everytime im there. Ryan always smiling and friendly and great at providing updates if its Great dealership. Friendly helpful staff. Great experience everytime im there. Ryan always smiling and friendly and great at providing updates if its taking longer than expected or just general updates More

Buyers Beware!!! Please do not waste your precious time or money at Russ Darrow Kia of Wauwatosa! They are a bunch of con artists who try to run a scam on you called t Please do not waste your precious time or money at Russ Darrow Kia of Wauwatosa! They are a bunch of con artists who try to run a scam on you called the Bait and Switch! More

Michael Duda is the BEST! I highly highly recommend Michael Duda and Russ Darrow Kia! They helped me get an awesome car! They were patient, knowledgeable, caring, and awesome. I highly highly recommend Michael Duda and Russ Darrow Kia! They helped me get an awesome car! They were patient, knowledgeable, caring, and awesome. Michael Duda is the best salesman ever!!! More

Pleasant Surprize !!!! I have had my Kia Sorrento serviced at Wauwatosa location before and have always been pleased with not only the work but also the helpful friendly sta I have had my Kia Sorrento serviced at Wauwatosa location before and have always been pleased with not only the work but also the helpful friendly staff ! Today really "knocked it out of the park"! To get to the point I had my oil changed 2 days before this appt. at a nationally known muffler repair center and was told not right now but maybe at next oil change I should get a brake job as pads were getting thin . I thought o heck Summers around the corner and there is a $100 coupon for a brake job from Wauwatosa Kia. Made an appointment ,went in signed up to $300 in repairs to cover cost of brakes minus coupon so they would not have to call me while I was in theatre down the street at Mayfair while they did the brakes. Had their shuttle,very quick and friendly driver,take me to Mayfair for movie .Bought ticket sat down to enjoy the show and started watching coming attractions,noticed my phone lighting up and answered( theatre was empty except myself and 1 other couple and movie had not started yet} Kia repair counter guy informed me still had 70% pad left on brakes and would be a waste to fix now. How many repair places with an already signed 300 dollar ok to go ahead with work would have been this honest? Some YES ,the majority would have just put new pads on and charged for it,and a small minority would have charged the 300 and not done anything. Russ Darrow Kia gets an A++ from this guy and the way they handled this tells a lot about this dealership. I will be back and Thank You to Darrow and it's employees More