Russ Darrow Kia of Wauwatosa

They dissapeared I went in a Thursday night to test drive a used 2018 Sorento. When I got there, the only people there was sitting by service watching football. I co I went in a Thursday night to test drive a used 2018 Sorento. When I got there, the only people there was sitting by service watching football. I couldn't tell if they were employees or customers. I walked around the lot for a bit looking at cars. Then I came back in and interrupted the football game to ask if anyone worked there. I got a sales person and we went for a test drive. He was very knowledgeable about the vehicle and we continued talked for 15 minutes after the test drive. At that point I had to leave, but we exchanged contact information. I didn't hear anything back in the next couple of weeks. I thought that was odd for a salesperson, but he knew my timeline, so I didn't put too much thought into it. Once I was ready to make a purchase, I sent him an e-mail detailing exactly what I wanted. After two days with no response, I filled out the please contact me form on-line. After two more days with no response I called. The sales person was working, but with another customer. I left a message. Still no response. I did end up buying the car, but from a different dealership. More

Bought a car from you drives great Great service and great people thank you Drives great thank you for your help and support took he time out and us last night and today Great service and great people thank you Drives great thank you for your help and support took he time out and us last night and today More

Excellent customer service Went in just shopping around and came home with a new car! All of the staff were super friendly and helpful! Answered all questions and went over in d Went in just shopping around and came home with a new car! All of the staff were super friendly and helpful! Answered all questions and went over in detail all financing options. Highly recommend this establishment!👍 More

use car Bought a kia on Friday with 47,000 miles on it drove home and it was spitting out oil. Had to take it to Madison to get it fixed. so much for their 10 Bought a kia on Friday with 47,000 miles on it drove home and it was spitting out oil. Had to take it to Madison to get it fixed. so much for their 100 plus check. More

I like this dealership a lot!! Everyone has always been helpful any time I have visited this dealership.My most recent visit was because I am having an issue with my vehicle and bec Everyone has always been helpful any time I have visited this dealership.My most recent visit was because I am having an issue with my vehicle and because I have confidence in them it made me feel better to go there to get this taken care of.The people are always helpful and even give me good advice on what is actually needed for my vehicle .I have always gotten a realistic expectation in getting service and I genuinely enjoy coming there . More

Kia Family Thank you Kia family for all the help and hard work. Mike and Rio went above and beyond on there job description. Thank you Russ Darrow Kia FAMILY! Thank you Kia family for all the help and hard work. Mike and Rio went above and beyond on there job description. Thank you Russ Darrow Kia FAMILY!!! More

Each person from start to finish was very nice and helpful! We were helped with each stage of getting through to the end and leaving with our new card. Each person was patient and very nice. We were helped with each stage of getting through to the end and leaving with our new card. Each person was patient and very nice. More

Leasing another car I came in after being contacted by the sales guy who had leased me my previous car. He knew my lease was about to be up and was reaching out for anoth I came in after being contacted by the sales guy who had leased me my previous car. He knew my lease was about to be up and was reaching out for another sale. I had been inquiring about cars, but I was also over on miles and had 2 months left on my lease, so I was a little nervous. The experience was very positive. Mike Duda did a great job telling me about what he had available and putting together a great package for me. I was there for about 3 hrs, not the usual 5hrs. I'm paying a bit more than I wanted to be, but it's a great 2019 Kia Optima! More

Black Friday Super Sale Mike went above and beyond helping us get into a new 2019 Kia Sorento. He was able to get us an affordable payment. We will definitely come back to Ru Mike went above and beyond helping us get into a new 2019 Kia Sorento. He was able to get us an affordable payment. We will definitely come back to Russ Darrow Kia for our next vehicle! More

Excellent Tire light was on. Even though Russ Darrow Kia had no available appointments they allowed me to come in. I had two screws in one tire and they fixed i Tire light was on. Even though Russ Darrow Kia had no available appointments they allowed me to come in. I had two screws in one tire and they fixed it for free. Excellent service! More