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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,094 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,094 reviews
September 24, 2013
customer was absolutely great during the purchasing of the car. everything after that was down hill.. horrible experience and would never recommend this dealership to anyone the car. everything after that was down hill.. horrible experience and would never recommend this dealership to anyone More
by IrieBooker
Employees Worked With
vianca wright
Helpful July 07, 2012
The salesman lied to me about repairs that had been done before I purchased the car, they were not done and now will cost me over $1400. When I told them I wanted have them fix this problem they told me the before I purchased the car, they were not done and now will cost me over $1400. When I told them I wanted have them fix this problem they told me their hands were tied since I bought the car and the warranty would cover it so I needed to go to a Toyota dealer. I did this only to find out I have no warranty ( after 3 people confirmed i did ) and now I also have to pay Toyota another $100 just to look at my car! They are not returning my calls now. More
by Flightchik152
Employees Worked With
Patrick Smith
August 03, 2010
Stopped in the dealership on 8/2 to determine whether we could use a "maintenance/care" coupon from last year. Philip Murphy informed me that the coupons do not expire and I made an appointment for service could use a "maintenance/care" coupon from last year. Philip Murphy informed me that the coupons do not expire and I made an appointment for service on 8/3 for an oil change and to have the brakes checked. Philip took the time to explain to us that the squealing of the brakes was normal and why that was so. He said that in addition to the oil change and other checks that they would inspect the brakes to make sure that they were OK. I just want to say that this whole experience of purchasing and servicing of our vehicle has been a very gratifying experience. I now know why Russ Darrow dealerships are considered one of the major automotive players in the state of Wisconsin. With people like Philip Murphy, the customer always feels first and important and knows his car is in good hands. Bill & Jayne Saybolt Elm Grove, WI More
by wsaybolt
Employees Worked With
Philip Murphy
