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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.4
1,638 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,638 reviews

November 01, 2025

Very helpful in answering questions and understanding the process. Welcoming atmosphere that values you as a person and not just another customer. More

by JEREMYSTUDZINSKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much, Jeremy, for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

October 30, 2025

Rigo was very knowledgeable and answered all my questions. I felt confident working with him and would recommend him to anyone looking to purchase a vehicle. More

by Fpep_011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

October 29, 2025

Well first I wanna say thank you! But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys th More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Athanasios Almouti
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback, Jessica. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

October 29, 2025

Great customer service Everyone one listened and followed threw on the work I needed accomplished! More

by DCATS17
Recommend Dealer
Yes
Employees Worked With
Don't remember but he was excellent
Oct 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

October 28, 2025

The process of the part coming in, getting a call back, and the service department agreeing that the part was there took weeks and many calls. However, once the part was in and the appointment was made, ev More

by NICOLEHIRTHE
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
Oct 28, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you, Nicole! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

October 28, 2025

Rigo was great to work with. He showed me three options that fit my monthly budget, the process was fast, I love my new Kia K4! More

by Kpllo082001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Kiscellus matt.kiscellus@russdarrow.com

October 26, 2025

Always kind and accurate Okay the best dealership and very good ?? I'll be back More

by pasohomegirl
Recommend Dealer
Yes
Employees Worked With
I don't remember his name but he was brand new he started that day I got my oil job and he was great ??
Oct 26, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

October 26, 2025

I was greeted and helped as soon as I walked in the door, salespeople were very friendly and helpful More

by ZIER.ERICA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernesto Parrilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

October 26, 2025

This dealership is one of the best I think in the area for service on your auto. More

by CARLONMARTIN
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

October 25, 2025

Came in knowing what I was looking for. Rigo helped me work out the numbers to see if it made more sense to lease or purchase. I ended up leasing and took home a 2025 Telluride! Huge thanks More

by kemdonov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan BD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com