Russ Darrow Kia of Wauwatosa

Good experience. Everyone was very helpful. They answered all my questions. Would recommend this place. Everyone was very helpful. They answered all my questions. Would recommend this place. More

We ended up with a really nice vehicle and everyone was very nice. However, there were a few incidents that keeps me at 3 stars. 1. We were shown a car that we really loved, and sensing our hesitance, t very nice. However, there were a few incidents that keeps me at 3 stars. 1. We were shown a car that we really loved, and sensing our hesitance, the salesperson assured us they could get us in that car well within our stated monthly payment range. Once the numbers were run, the payments ended up more than double that range. I don't know if it was intentional, but it felt like a sleazy move. 2. We made an appointment with our sales rep to take delivery of our new car. I had to take time off of work and he ended up 30 minutes late. 3. We were shown two vehicles that we liked at the price we wanted. When we came to take delivery, it was for a third car that we hadn't looked at (same make/model/trim) with thousands of dollars of options that we didn't want. These incidents left a bad taste in our mouth and I feel like all of them were avoidable. More

I made an appointment for yesterday last week and they didn't have it on the didn't have it on the More

Called to add brake flush special for $140 after car was brought in and I left the dealership received call informing me that the actual price was $205 plus tax. I agreed to go ahead with it. Receives bil brought in and I left the dealership received call informing me that the actual price was $205 plus tax. I agreed to go ahead with it. Receives bill with additional charges for environmental/supplies. Final bill $249.60. I feel mislead and will discourage others from this establishment. Also, was not notified when work was done. Had to approach counter after seeing my car on side of service station. More

They have bad service and I will not recommend anyone to take their vehicle there take their vehicle there More

Jordan and James were sincerity nice, honest people that made for a great experience buying a new car. made for a great experience buying a new car. More

Second vehicle purchase. Both of which were hassles, actually enjoyable and very accommodating. I would recommend to anyone. Both of which were hassles, actually enjoyable and very accommodating. I would recommend to anyone. More

Explained everything well and was very upfront with the services. Gave me the best price for the services required. services. Gave me the best price for the services required. More

Friendly staff. .gives accurate times to expect having service completed. Appreciated the video of what was done ..for it to be even better video what they are doing .gives accurate times to expect having service completed. Appreciated the video of what was done ..for it to be even better video what they are doing while the are doing it More

Listened to my needs. Didn't feel pressured. Would recommend going to Russ Darrow for your next purchase. Didn't feel pressured. Would recommend going to Russ Darrow for your next purchase. More