Russ Darrow Kia of Wauwatosa

He is amazing at his job. Quick and efficient. Thank you for the great experience always. Quick and efficient. Thank you for the great experience always. More

I got screwed by Kia and they helped a little. At least. He was polite At least. He was polite More

The whole place is very clean and neat. All of the employees are nice and helpful. All of the employees are nice and helpful. More

Very good service! The Representatives very knowledgeable and helpful I want a new car. Thanks. The Representatives very knowledgeable and helpful I want a new car. Thanks. More

Always friendly and care about your concerns with it comes to the vehicle. They try their best to rectify any issues or problems if something isnt satisfactory. They truly work at trying to satisfy th comes to the vehicle. They try their best to rectify any issues or problems if something isnt satisfactory. They truly work at trying to satisfy the customer. Going the extra mile should be their motto!! More

The purchase of our RAV4 was simple and easy. Everything after that has been a joke. We had 2 issues that needed to be fixed. The tire air pressure monitor was lit up on the dash. Our sales perso Everything after that has been a joke. We had 2 issues that needed to be fixed. The tire air pressure monitor was lit up on the dash. Our sales person told us she would have it fixed. It could not be repaired the same day, so we would have to take it back. On the way home, we found that the Aux port didn't work. When the service rep called us, we explained the 2 issues. She scheduled a time for us to bring it back in for service and said it would take about an hour and a half to repair. When my wife took it in, she was told they would need to keep it for 24 to 48 hours. We had not planned on leaving the vehicle over the weekend and now had to arrange a ride home for my wife. 2 days passed, no information no updates. My wife called and was told that the tire issue would cost us between $400 and $500 to fix. Service Manager told us that even though our sales person told us it would be fixed, that it had been disclosed on the window sticker. We had no idea what a TPS was, turns out it was for the tires, and we would have to pay. The Aux issue would be covered. They've now had our car for 3 out of the 4 weeks that we've owned it, leaving us a car down for the family. We will never do business with the Darrow Group again. More

every time i got my windshield cracks more and i got it back with all my panels not even put on all the way and you can tel there hands where dirty while they did it because it was all over my roof back with all my panels not even put on all the way and you can tel there hands where dirty while they did it because it was all over my roof More

Jordan Brown and the rest of the Russ Darrow dealership made leasing a new car the easiest experience I’ve ever had doing so! made leasing a new car the easiest experience I’ve ever had doing so! More

Both Scott and James did a great job making sure this vehicle was a good fit for us and our organization. We got what we wanted at the price we wanted. vehicle was a good fit for us and our organization. We got what we wanted at the price we wanted. More

The customer service provided by Minna and James was outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all o outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all of my concerns. More