Russ Darrow Kia of Wauwatosa

I can’t into the dealer with concerns about two noises my 2016 Kia forte was making. I made a appointment over the phone 1. My engine is making a loud ticking noise I can hear from inside the car. 2. A whist 2016 Kia forte was making. I made a appointment over the phone 1. My engine is making a loud ticking noise I can hear from inside the car. 2. A whistling type noise when I step on the gas pedal and accelerate. Ryan told me the noise from the engine is normal he listened to it. The only other noise they can hear is from my tires when I accelerate on the gas. I get my paper work and there is nothing in there about them looking at my engine being checked. I called the store and spoke to Ryan and asked why is there not paperwork on my engine being checked. He told me because it was a conversation we had. I told him I want documentation saying that the noise you hear is normal for my Engine. So this is very frustrating because now I have to make a second trip to the store and he’s going to look at my engine again so I can get proper documentation this should’ve been done the first visit. Ryan was nice when he spoke to me and very pleasant however I feel like I was just rushed through. I also asked what maintenance my car needs it’s at 42,000 miles he told me he would let me know and that never happened either. More

I felt pressured My vehicle was listed as an 8 passenger van, but it was actually only a 7 passenger van. There was no accommodation in price or apology for this fals My vehicle was listed as an 8 passenger van, but it was actually only a 7 passenger van. There was no accommodation in price or apology for this false advertising. Also, I had to tell multiple people, multiple times that I did not want additional warranties or options. With two finance employees and one sales rep all in the room with me during the discussion, I felt pressured to purchase some additional coverage. However, when I repeatedly declined their offers, I was told I was "crazy" and that the employees were "scared for me." It did not make me feel confident or respected in the vehicle I was purchasing. More

More than impressed with Jerome Smith & Steve Perkins. They did everything and more to ensure my car buying experience was the best it could be! I left knowing that I had made the right decision and I cou They did everything and more to ensure my car buying experience was the best it could be! I left knowing that I had made the right decision and I couldn’t be happier in my brand new vehicle! Highly recommend Jerome, Steve and the rest of the Russ Darrow team in Wauwatosa. More

It is genuinely a very welcoming place to get all your car business dealt with. All the staff are very friendly, the place is also extremely clean, and has it’s very own lounge. Here you can watch TV, sit car business dealt with. All the staff are very friendly, the place is also extremely clean, and has it’s very own lounge. Here you can watch TV, sit back, and relax after a long day at work or if you are waiting for assistance. More

I LOVE ALL THE EMPLOYEES AT RUSS DARROW VERY HELPFUL AND FRIENDLY. SPECIAL SHOUTS TO MY FAVORITES, MIKE DUDA, STEVE PERKINS AND THE GENERAL MANAGER! ❤ U GUYS FRIENDLY. SPECIAL SHOUTS TO MY FAVORITES, MIKE DUDA, STEVE PERKINS AND THE GENERAL MANAGER! ❤ U GUYS More

Had a rough day with dealers and when I came in felt the love and support of everyone. When they said they would make sure I got what I wanted no matter what I felt like they wanted to actually help instead love and support of everyone. When they said they would make sure I got what I wanted no matter what I felt like they wanted to actually help instead give me excuses or pressure me into something I didn't want. They treat me like family and I'm 100% glad with my purchase. More

Buying a new car was a goal for me. Jerome and his team helped me make it happen. They treated me and my sons like family. helped me make it happen. They treated me and my sons like family. More

Mike was WONDERFUL! He was very Patient with Me and Even with my Daughter. I loved working with him, and I will be back in the Future with my Daughter. I loved working with him, and I will be back in the Future More

It was a pleasure working with Valencia. She made sure I was sastified with my vehicle and payments! I really appreciate her all of her help. was sastified with my vehicle and payments! I really appreciate her all of her help. More

Very helpful! Made sure I got the car that was right for me. Understanding with my concerns. Everyone was very helpful! I highly recommend! Thanks again! me. Understanding with my concerns. Everyone was very helpful! I highly recommend! Thanks again! More