Russ Darrow Kia of Wauwatosa

Best Dealership Experience I’ve Had Friendly, happy, ultra helpful reps! Great deal on a Soul; everything promised was delivered. And then some. Received exceptional service in every are Friendly, happy, ultra helpful reps! Great deal on a Soul; everything promised was delivered. And then some. Received exceptional service in every area we dealt with from sales to service. Kudos! More

Great Everyone did a great job they gave me time to pick up my daughter and to get a needed signature. They were also very kind to my daughter Everyone did a great job they gave me time to pick up my daughter and to get a needed signature. They were also very kind to my daughter More

Exceptional customer service! Loving our new Telluride! Everyone we came in contact with at Russ Darrow Kia of Wauwatosa was exceptionally friendly! Our salesman - Devonte Beasley was very helpful with any Everyone we came in contact with at Russ Darrow Kia of Wauwatosa was exceptionally friendly! Our salesman - Devonte Beasley was very helpful with any and all questions that we had and we really feel like he made our car buying experience the best it could've been! We want to give a huge thank you to Devonte (our salesman), James Christy (New Car Manager) and Kevin Minley (General Manager) for finding us the exact vehicle we wanted, even though it wasn't currently on the lot! Rio (in finance) was very helpful too - he thoroughly answered all of our questions and was very informative. We really appreciate all of the other people that made sure to greet us and make sure we were being taken care of - including Michael Duda, Adam Horeth, and Stephen Perkins! More

Used car purchase/Finance Department/oil change Used car purchase a pleasant experience, liked the sales person and used car manager. Finance paperwork horrible experience and we put down 90% in ca Used car purchase a pleasant experience, liked the sales person and used car manager. Finance paperwork horrible experience and we put down 90% in cash and wasted 5 hours of our life waiting for them to get the paperwork right and we had an appointment and asked them to have everything ready for when we got there/oil change had to return because of leak or they didn't clean up after changing the oil and it leaked all over our garage floor. More

Buyer's Experience To sum it up and words: everyone was respectful, patient, supportive, great listeners, and worked to get what I desired. Thank you for making my expe To sum it up and words: everyone was respectful, patient, supportive, great listeners, and worked to get what I desired. Thank you for making my experience flawless. More

Very happy My husband and I were very pleased with the experience.the gentleman who assisted us; Tony was patient and very informative. Everyone who assisted in My husband and I were very pleased with the experience.the gentleman who assisted us; Tony was patient and very informative. Everyone who assisted in the sale wanted to make sure we were pleased. Thanks. We will be back there for our next car and will recommend Thos Russ Darrow dealership to our family and friends. More

My experience was excellent The service at this location was awesome. Quick and easy and I drive off with a car of my choice. Everyone was nice and friendly. The service at this location was awesome. Quick and easy and I drive off with a car of my choice. Everyone was nice and friendly. More

No knowledge, and misleading I wouldn't recommend going to Russ Darrow for your Kia needs. The prices advertised online are for lease pricing. If you are looking to purchase a bra I wouldn't recommend going to Russ Darrow for your Kia needs. The prices advertised online are for lease pricing. If you are looking to purchase a brand new vehicle they aren't going to negotiate. The individual that took us on a test drive couldn't answer hardly any of our questions and even told us that the car had features that it didn't actually have. When we were at the dealer after test drive talking we had questions and his answers were all 'I don't know...' Ok..so then why and I sitting here talking to you? It was a waste of our time and we ultimately left without a vehicle and made way better purchase elsewhere. They definitely use bait and switch to get you in to the dealership. More

Awesome service , awesome people , will definitely reccomend. This is my 3rd purchase from them and my 1st brand new car . I Couldn't be happier service , awesome people , will definitely reccomend. This is my 3rd purchase from them and my 1st brand new car . I Couldn't be happier More

Follow-up repair to previous service. I'd had my car in for oil change & tire rotation service on the weekend. Upon leaving, I noticed a vibration through the steering column. I called t I'd had my car in for oil change & tire rotation service on the weekend. Upon leaving, I noticed a vibration through the steering column. I called the next business and took my car in for additional service. Brendon kept me informed on wait time, gave a detailed description of the problem once they diagnosed the issue, and an approximation of how long the repair would take. He apologized for them missing the problem at my initial service visit and explained that the repairs would be done at no additional charge. Since they would need my car for a day or two, he had a rental car ready to go for me - again, at no charge. My car was repaired and ready for pick up by the next day. The staff at Kia of Wauwatosa are always friendly, helpful and provide great service! More