Russ Darrow Kia of Wauwatosa - Service Center

Car service Russ Darrow has great customer service! I've been dealing with the same service men since I've had my car (Ryan and Dave great men). I purchased a 201 Russ Darrow has great customer service! I've been dealing with the same service men since I've had my car (Ryan and Dave great men). I purchased a 2010 Kia Forte back in Oct of 2010. I haven't had not one problem since I purchased it. More

Routine oil change A routine oil change should never take over an hour and twenty minutes? Especially with a scheduled appointment. Why make an appointment if they can't A routine oil change should never take over an hour and twenty minutes? Especially with a scheduled appointment. Why make an appointment if they can't get you in and out in 30 ml minutes? More

Great, Quick service My problem wasnt easily described with my car but enjoyed the service, thier shuttle and communication! Car looked and ran great when completed. Glad My problem wasnt easily described with my car but enjoyed the service, thier shuttle and communication! Car looked and ran great when completed. Glad everything was under warranty. More

Great Very friendly and courteous. Highly satisfied with my visit and experience. Definatly would recommend. Walked me out to car made sure everything was Very friendly and courteous. Highly satisfied with my visit and experience. Definatly would recommend. Walked me out to car made sure everything was done correctly. More

Oil change I came in for an oil change. David always greets me with a smile and knows me by name. He also got me a quote for new tires. The shuttle driver is a I came in for an oil change. David always greets me with a smile and knows me by name. He also got me a quote for new tires. The shuttle driver is always very nice too! More

thank you for prompt service I had been unable to bring my car because of broken leg. The service advisor told me in future I could call and arrange for car to be picked up. Thank I had been unable to bring my car because of broken leg. The service advisor told me in future I could call and arrange for car to be picked up. Thank you for adding vacuum the car aftet wash. More

Waiting forever I do not recommend this dealership due to the long waiting time four basic services. You went for an oil filter oil change and tire rotation and wait I do not recommend this dealership due to the long waiting time four basic services. You went for an oil filter oil change and tire rotation and waited for 2 hours! At no time did anyone come and tell us there would be an excessively long wait. We arrived at 1:20 p.m. and we left at 3:20 pm. At 3 p.m. I went and asked what was taking so long and was told her car was ready and just going through the carwash. We waited another 10 minutes and inquired again. This time we could see the car in the garage behind two other cars. He said as soon as the other two cars moved we would be able to leave. That took another 10 minutes. Unless you have a lot of time on your hands, I do not recommend getting regular maintenance or service done on your car at this location. More

Decent This is the only place I go for my car needs. The place is clean, people are decent, and it's close to my home. This is the only place I go for my car needs. The place is clean, people are decent, and it's close to my home. More

Expertise and efficiency We find Russ Darrow Kia to be efficient, kind and knowledgeable. After the oil change Miranda kindly explained how to register with UVO in order to tr We find Russ Darrow Kia to be efficient, kind and knowledgeable. After the oil change Miranda kindly explained how to register with UVO in order to track our car. More

Car would not start As usual the Staff at Russ Darrow Kia in Tosa was excellent. Erin kept me informed and took care of my rental. Once she found out the problem I was As usual the Staff at Russ Darrow Kia in Tosa was excellent. Erin kept me informed and took care of my rental. Once she found out the problem I was contacted. When I called back Erin was busy, Ryan Asst. Service Mgr walked me through the problem like he was involved from the beginning. Everyone there in service works hard and is helpful and nice. More