Russ Darrow Kia of Wauwatosa - Service Center

Waited entirely too long for an oil cgabge Took the car in for a prepaid oil change. I should have been in and out in less than an hour. After a 90 minute wait, I finally asked what was takin Took the car in for a prepaid oil change. I should have been in and out in less than an hour. After a 90 minute wait, I finally asked what was taking so long. I was told that they couldn’t find me when the work was complete - even though I was sitting in their waiting area. They also called my cell phone ( which I had NOT given them the number for) but neglected to leave a message. Not happy with the waste of my time. I am assuming that the work was performed adequately, but the customer service was certainly subpar. This extended wait time for basic service has happened before. Unfortunately this is the closest dealership to me and the maintenance is prepaid under the terms of my lease, otherwise I would be going elsewhere for service. More

kia tosa review the man who helps me every time is so nice and i always enjoy talking to him!! both dave’s are great!!!! i love kia the man who helps me every time is so nice and i always enjoy talking to him!! both dave’s are great!!!! i love kia More

Excellent staff & expedient service. The staff was very friendly and helpful and went out of their way to make sure everything was taken care of. I am most impressed that they go out of The staff was very friendly and helpful and went out of their way to make sure everything was taken care of. I am most impressed that they go out of their way to make you feel very welcome & comfortable and I trust that they are being honest with people about their cars. More

Total Best Customer Service Staff is very professional, fast, efficient, and friendly. Took care of my hissing tire and oil change in no time. Keeping me updated every step of t Staff is very professional, fast, efficient, and friendly. Took care of my hissing tire and oil change in no time. Keeping me updated every step of the way. Cleanest service area I have ever seen. Nice to see smiling welcoming faces when you walk in. Have only had my Kia for 3mos and loving the service just as much as the sales dept! TOTAL BEST CUSTOMER SERVICE from all aspects. (Better than my Chevy dealership) More

Total mix up with courtesy pickup I had trouble with courtesy ride. I talked to all involved and was satisfied with results. Everyone was so kind and understanding. All is okay, I'm ha I had trouble with courtesy ride. I talked to all involved and was satisfied with results. Everyone was so kind and understanding. All is okay, I'm happy with service. More

Repairs As always, great customer service. Since buying our Kia, we have had such good experiences everytime we have come in for servicing. Will not go anywh As always, great customer service. Since buying our Kia, we have had such good experiences everytime we have come in for servicing. Will not go anywhere else. More

Great people great service great value I always get great service from all the friendly knowledgeable and professional staff at Kia Mayfair. They are very respectful of my time always on ti I always get great service from all the friendly knowledgeable and professional staff at Kia Mayfair. They are very respectful of my time always on time with service and free car washes! The service staff especially Jim Seif are always willing to answer questions even when they are so busy. The Administration staff is awesome and always dressed professionally not like other dealerships who let their female staff dress like they are streetwalkers. I credit Lynn Seif the office manager with how excellently the staff is trained. She always says hello and is never too busy to talk with me foe s few minutes and she makes sure that I have had a good experience every visit. Thank you! More

Oil change Very friendly, reliable service. Was taken at appointment time and service done quickly. Clean and comfortable waiting area. Service representatives w Very friendly, reliable service. Was taken at appointment time and service done quickly. Clean and comfortable waiting area. Service representatives were attentive and very concerned to make sure all of my needs were met. More

Great Service Department Ryan is the man to see in the service department. Fantastic quality service, upfront pricing and all around honesty. Would buy again for the service a Ryan is the man to see in the service department. Fantastic quality service, upfront pricing and all around honesty. Would buy again for the service alone. More

Oil Change & Tire Rotation Great experience he answered all my questions. Was given a hour wait time and I was out in 45min which wasn’t to bad. People there are always nice to Great experience he answered all my questions. Was given a hour wait time and I was out in 45min which wasn’t to bad. People there are always nice to me. Ryan is always good at telling me what services I need to get done next time and how soon I need to get them done. Which I like it’s very helpful. More