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Russ Darrow Mazda of Madison

Madison, WI

Overview
Reviews
Vehicles
4.4
404 Reviews
Call Dealership (608) 716-3529

5234 High Crossing Boulevard

Madison, WI

53718

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Showing 404 reviews

March 08, 2023

Both Adrian and Jesse were very good to deal with, and made the car buying experience a positive one. More

by rklaas
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adrian, Jesse
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Mar 09, 2023 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. It was our pleasure to assist you. Enjoy the CX5. What a great SUV and a Certified Warranty for 100k miles!!

Mar 09, 2023 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. It was our pleasure to assist you. Enjoy the CX5. What a great SUV and a Certified Warranty for 100k miles!!

Helpful
January 18, 2023

Randy was great to work with. He was knowledgeable, professional and timely. He made purchasing our car easy and stress free! More

by mandyfrey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy
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Jan 18, 2023 -

Russ Darrow Mazda of Madison responded

Mandy, we sure appreciate the compliments. Great customers seem to have wonderful experiences. Randall truly cares about each guest......we appreciate your business. Thank you!!

Jan 18, 2023 -

Russ Darrow Mazda of Madison responded

Mandy, we sure appreciate the compliments. Great customers seem to have wonderful experiences. Randall truly cares about each guest......we appreciate your business. Thank you!!

Helpful
December 30, 2022

Excellent people working there! Superior customer service! This is my home for my vehicles forever! Please go to them!! You will not be sorry..just happy!! More

by gsscott21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimberly Castleman , Kyle Dorfler, Matt Borsecnik, Kelsey Postlewaite, Hannah Voogd, TYLER NEWMAN, Dylan Marshall, Nick Wigglesworth, Brian Surita, Aaron Thompson, Michael Haese
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Dec 30, 2022 -

Russ Darrow Mazda of Madison responded

It was our pleasure working with you. Thank you so much for the glowing review!!

Helpful
December 06, 2022

Very easy process and every person on the staff was super nice. Didn’t feel pressured or ignored, great process and place if you’re looking for a Mazda! More

by jordantas21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Urso, Tracy
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Dec 06, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. This is how we hope the experience is for everyone. It was a pleasure serving you. Somehow, great people have terrific experiences.

Helpful
November 30, 2022

Dylan was great, kept me informed on the whole buying process! Even expedited the transaction to meet our needs of timing to pick up our new CX-5! Between the quick buying process & the information at de More

by MHaese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Marshall, Jeff Meadows
Report | Print
Nov 30, 2022 -

Russ Darrow Mazda of Madison responded

Thank you.... We sure appreciate the kind words. Customers like you make our jobs a pleasure. Enjoy the CX5!!!

Helpful
November 26, 2022

Haven’t heard anything from them so I don’t know anything about them maybe they call me More

by vspates55@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Have not talk to anyone
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Nov 26, 2022 -

Russ Darrow Mazda of Madison responded

Our records indicate we have sent you 4 consecutive unanswered emails. We don't have a telephone number from your lead on the 2003 S-10 Pick-up. We regret to let you know the truck has been purchased. This is the email address we used. Sorry we didn't connect. If we trade for another truck similar we will definitely reach out to you. Can we get a telephone number to call or text?

Helpful
November 23, 2022

From the second we walked in it was a no-nonsense, user-friendly, and ultimately, successful experience. Our sales consultant, Tim Faber, was on a mission to make us happy with as much of a win/win s More

by Isawtheking
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Faber
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Nov 23, 2022 -

Russ Darrow Mazda of Madison responded

We appreciate your business. Congratulations we hope you love your new Mazda. It's our pleasure having you as a customer!!

Helpful
November 17, 2022

We were bothered by a few things. .. Cash would not be excepted without agreeing to an 1800.00 policy addition... and the car we test drove was filthy inside and out. More

by petstylistinwi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TYLER NEWMAN
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Nov 17, 2022 -

Russ Darrow Mazda of Madison responded

We appreciate your business. As you are aware dealers across the nation are experiencing an unprecedented low supply of new vehicles. Therefore dealers are pricing the cars from 2000 to 10000 over MSRP just to get a chance to buy one. In our case, we offer products with value to help us maintain our margins and survive during this production shortage. You gas stations and grocery stores have raised their prices significantly as well and your seeing that in those prices. Somehow, some people feel differently when it is an automobile dealer. We try to be as transparent as possible. We certainly understand not wanting to pay the increases. We feel the same way. Thank you for the feedback.

Helpful
October 09, 2022

Kyle, our dealer, was AMAZING, felt so comfortable. It wasn't a pushy environment and everyone was very knowledgeable, had a great experience! More

by rnmau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Dorfler
Report | Print
Oct 10, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for the great review. We sure appreciate you and glad Kyle did a a terrific job.

Helpful
September 20, 2022

The sales staff and business manager were very knowledgeable. They made the process, effortless and very quick. More

by duckhawk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy. Business Manager
Report | Print
Sep 20, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. It is our pleasure serving you. Enjoy the new ride, we will see you in 5000 miles for service.

Helpful
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