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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.5
858 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 858 reviews

October 29, 2025

Courteous, great customer service ! The service team was courteous. They had great customer service. More

by llwilkerson
Recommend Dealer
Yes
Employees Worked With
Megan Villmow, Megan Villmow
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Oct 29, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

October 28, 2025

Fast and easy Was only there to look but bought brand new Loving it everyday More

by Kl111192003
Recommend Dealer
Yes
Employees Worked With
Nikaela Simmons
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Oct 28, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Justin Hanna justin.hanna@russdarrow.com

October 26, 2025

As a repeat customer, I’m so pleased with this purchase because from the beginning, AJ developed a connection that helped him find my vehicle, price and trust. Then with Clayton’s support they closed the More

by adamzfish3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Duckworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for your feedback on your recent visit to Russ Darrow Metro Chrysler Dodge Jeep RAM. It's great to hear that we were able to assist you and that you had such a positive experience. Justin Hanna justin.hanna@russdarrow.com

October 24, 2025

Always great I have always had a good experience working with Russ Darrow and Jason Suhm More

by rjgarrison77
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jermaine Heard
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Oct 24, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Justin Hanna justin.hanna@russdarrow.com

October 24, 2025

Great customer service and quick sufficient service I always feel like I'm in good hands when I bring my car More

by harriscaterricka
Recommend Dealer
Yes
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Oct 24, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

October 24, 2025

They work very well with their costumes and fine ways to make everything go smoothly and good More

by Ronsomreginald65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonas
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Oct 24, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

October 19, 2025

Routine service visit. Discusses tires future, and oil change interval future, priced a set of tires. More

by NEONDAN
Recommend Dealer
Yes
Employees Worked With
Heinrich
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Oct 20, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM! Justin Hanna justin.hanna@russdarrow.com

October 14, 2025

I brought my truck in, I expressed that I needed an oil change and filter change because the car alerted me but I just got my oil and filter changed a couple months ago. It appeared too soon. So he and the More

by ROBERTWALKERA
Recommend Dealer
No
Employees Worked With
Michael Reichert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reichert
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Oct 18, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Robert, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Justin Hanna justin.hanna@russdarrow.com

October 11, 2025

Mike was efficient, courteous & carefully listened to my concerns regarding my 2014 Patriot. He also followed through with timely phone calls. More

by MARILYNC68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

October 11, 2025

First of all, let’s start with the customer service……It was amazing! Ask for a salesman by the name of Troy. We bought a van for our business and they did a great job on standing behind their work. Everyth More

by 414 Video Spotlight
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Duckworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy
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Oct 11, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

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