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Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
777 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 PM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 PM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 777 reviews
May 03, 2025
My salesman was Kavante and the service he provided was phenomenal. I will definitely be doing business again with Russ Darrow. phenomenal. I will definitely be doing business again with Russ Darrow. More
by troyduke3d
Verified Customer
May 01, 2025
They were very thorough and went above and beyond to help me fit my budget. me fit my budget. More
by bv
Employees Worked With
April 26, 2025
I had my service done having only spoken over the phone. I was very much impressed by the quality of service i received I was very much impressed by the quality of service i received More
by bradenjames0520
Employees Worked With
April 22, 2025
Everyone was really nice and welcoming. Our sales person Adrian (AJ) was really nice as well and very helpful. I highly recommend AJ in the management team. Finance went very fast. The onl Our sales person Adrian (AJ) was really nice as well and very helpful. I highly recommend AJ in the management team. Finance went very fast. The only thing I would say that was frustrating was that the car I originally went to see was not there. I had sent a prior email and apparently those responses are automatic. So if you’re going to the dealership For a specific vehicle, I highly recommend you call first. Don’t just set up an appointment. AJ ended up getting me and something better anyway. So it all worked out. But I hate that bait and switch feel. More
by Laurycorrao
April 20, 2025
Good service good people, my car got service and I'm happy about it blessed happy about it blessed More
by Herb
Employees Worked With
April 18, 2025
The service dept was efficient, and Mike (at the counter upon arrival) was friendly, and very helpful - He explained everything to me and they were able to get my car checked out in a timely manner! I was upon arrival) was friendly, and very helpful - He explained everything to me and they were able to get my car checked out in a timely manner! I was very happy that I brought my car here 😀 More
by labarczak62
April 17, 2025
I got out of a financed vehicle into a lease. I had came into the dealership a few days prior to completing the lease. I had a lengthy discussion with Kenny in comparing the two. I didn't make a I had came into the dealership a few days prior to completing the lease. I had a lengthy discussion with Kenny in comparing the two. I didn't make a decision on that day. I gave our discussion a lot of thought. On Tuesday I had made my decision and I returned to the dealership. On Wednesday I completed the deal. What I loved most about Kenny he wasn't an aggressive salesperson. He gave me space with different options. I hope he's still there when my lease ends, he's an awesome guy. More
by helensmith799
April 16, 2025
I don't know who Michael Reichert, maybe the finance guy? If so he was great. Nakia was awesome as well. If so he was great. Nakia was awesome as well. More
by keshabeth
April 12, 2025
The customer service is splendid! Kenny personally helped me work out the best financial terms for my purchase of a SUV. He broke down all of the criteria and terms of my purchase and Kenny personally helped me work out the best financial terms for my purchase of a SUV. He broke down all of the criteria and terms of my purchase and I can say I left highly satusfied. More
by Malaya DuPree
