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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

4.4
825 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 825 reviews

August 02, 2025

Megan was super courteous and very knowledgeable. She has people skills. I felt that my oil change was going to be handled well. More

by A.QUEENENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

August 02, 2025

Great customer service very nice they get you out on time they help you in so many different ways to make sure you happy with your vehicle More

by brian johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

August 01, 2025

I have been there numerous times With both of my vehicles. I’ve been Very pleased More

by RHAYES868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Vansickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

July 30, 2025

Service was fine but the sales manager was not honest. He lied about the vehicle condition resulting in multiple trips to the dealership prior to the final sale More

by TOM.VH2728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Semmelmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Tom, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Joe Hohmann Service Manager 262-338-3379 Justin Hanna justin.hanna@russdarrow.com

July 27, 2025

Reliable and reasonable prices, plus the fact that they have my car's history. I will recommend and continue to use their services. More

by ruthprice948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Justin Hanna justin.hanna@russdarrow.com

July 24, 2025

Services was great. Friendly and professional and throughly great. Thanks for the great customer service. More

by MOOREFUN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Vansickle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Villmow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

July 23, 2025

The staff was very helpful and showed concern to make sure the van would fit into the service bays. The visit was very efficient and made this errand pleasant. More

by Krukowskihome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaryn Remmel
Jul 23, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

July 22, 2025

Five stars for Megan thanks Megan Megan is great Megan is the reason I come here for my alignment needs More

by chimera-57-varnish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Justin Hanna justin.hanna@russdarrow.com

July 17, 2025

great location to get the car done around my house at my earliest convenience good service More

by jeff.conner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Jeff! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

July 12, 2025

Great service everytime I go. Definately buying my next vehicle from them. Hospitality at its finest. More

by jazminebowie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

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