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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
990 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 990 reviews

May 15, 2026

Excellent Jermaine was very professional, prompt with excellent communication skills and went above and beyond to ensure the process went smoothly. More

by Iyaku
Recommend Dealer
Yes
Employees Worked With
Jermaine
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May 16, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with our service team on your Jeep Wrangler Unlimited 4xe. It’s wonderful to hear that our communication was prompt and professional and that the process went smoothly. We look forward to assisting you with any future service needs. Justin Hanna justin.hanna@russdarrow.com

May 15, 2026

I have purchased a lot of vehicles over the years Russ Darrow was not a pleasant experience. I will not recommend Russ Darrow to family or friends. If management is truly interested in learning more fill More

by BIKERROD
Workmanship
Recommend Dealer
No
Employees Worked With
Jermaine Heard
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Justin Hanna justin.hanna@russdarrow.com

May 14, 2026

Oil change and appt for recall for air bags for next week arranged at same time. No issues More

by OLSONSUSAN747
Recommend Dealer
Yes
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May 17, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Metro Chrysler Dodge Jeep RAM are glad to have you as a customer. Justin Hanna justin.hanna@russdarrow.com

May 12, 2026

Excellent service. Great attention to detail. All questions answered. Convenient time for appointment. Kris is knowledgeable, patient and an excellent listener and comm More

by TarheelDoodle
Recommend Dealer
Yes
Employees Worked With
Kris Heinrich
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May 13, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for highlighting the thorough service you experienced with your Jeep. We’re glad our team answered every question and scheduled your appointment at a convenient time. It’s rewarding to know our staff’s expertise and clear communication met your expectations. Justin Hanna justin.hanna@russdarrow.com

May 11, 2026

It was efficient and pleasurable to work with both sales and finance. I would buy another vehicle from them in the future. More

by TODDGERARDMARTIN
Recommend Dealer
Yes
Employees Worked With
Kevante
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May 11, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to know our sales and finance teams made your Ram buying process both efficient and enjoyable. We look forward to assisting you with your next vehicle when the time comes. Thank you for sharing your feedback. Justin Hanna justin.hanna@russdarrow.com

May 09, 2026

Good services and friendly They got me in right away and didn't wait long and nice service More

by Stevesmith21
Recommend Dealer
Yes
Employees Worked With
A new girl
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May 11, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to write this review, Steve. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Metro Chrysler Dodge Jeep RAM are glad to have you as a customer. Justin Hanna justin.hanna@russdarrow.com

May 08, 2026

Fantastic dealership and great people I'm a loyal Russ Darrow customer Great service team at the Jeep dealership More

by larrylococo
Recommend Dealer
Yes
Employees Worked With
ROB JARECKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROB JARECKI
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May 08, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to know our Jeep service team took excellent care of your Grand Cherokee L. We appreciate your continued loyalty and look forward to supporting your needs on your next visit. Justin Hanna justin.hanna@russdarrow.com

May 07, 2026

Quick and straightforward. Even though they were extremely busy, everything was quick, easy, and straightforward. Everyone I spoke to was also very cordial. More

by roberthughlett
Recommend Dealer
Yes
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May 07, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to know your Dodge service visit went smoothly despite a full schedule, and that our staff was courteous throughout. We’re glad the process felt efficient and clear. We look forward to assisting you again. Justin Hanna justin.hanna@russdarrow.com

May 07, 2026

They where great at the job the do keeps me coming back when need to More

by keadeez32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROB JARECKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for trusting us with your Jeep Compass. Rob is pleased to hear our service keeps you coming back. We look forward to helping with any future maintenance. Justin Hanna justin.hanna@russdarrow.com

May 06, 2026

I I Joined Russ Darrow Several Years ago. They do an Excellent Job The Service Team is Professional and Awesome!! Much Appreciated More

by McNair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROB JARECKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL RINNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dontario Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re thrilled to hear Jermaine and our service team have been professional and dependable during your Ram 1500’s care. We appreciate your continued trust over the years. Let us know whenever you need us again. Justin Hanna justin.hanna@russdarrow.com

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