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Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
919 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 919 reviews
December 09, 2025
Easy, quick and great staff Would highly recommend the dealership. Everything has been a great experience. dealership. Everything has been a great experience. More
by Troyjdorlack
Verified Customer
December 08, 2025
Very disrespectful un professional scamming I have everyone recorded gonna get fox 6 there I’ll be having a car for free all the stuff I have everyone recorded gonna get fox 6 there I’ll be having a car for free all the stuff I have More
by NIKEYAHARRIS26
December 01, 2025
Jermaine Herd is the best service advisor and should be commended for his initiative and dedication. Jermaine single handedly directed me to sales (Clayton) who expedited the sale of my 2025 Jeep Grand C commended for his initiative and dedication. Jermaine single handedly directed me to sales (Clayton) who expedited the sale of my 2025 Jeep Grand Cherokee. This is the truck of my dreams and I’m over the moon on every aspect of the vehicle and how well it performs. More
by adamzfish3
November 29, 2025
Been dealing with Russ Darrow since the 76th St location. They've always been professional and courteous each visit. My last 3 vehicles have come from them. Service department fast and efficient They've always been professional and courteous each visit. My last 3 vehicles have come from them. Service department fast and efficient More
by Keonna17@
Employees Worked With
November 29, 2025
Very professional and timely service Thanks for ordering my parts and getting them delivered so my work was completed my parts and getting them delivered so my work was completed More
by dr.cdchilds
November 17, 2025
I had to take my Jeep home on an almost empty gas tank and had to go to the service area to have them put more air in my tires. They were supposed to be at 36 psi and they left them at 33 psi and had to go to the service area to have them put more air in my tires. They were supposed to be at 36 psi and they left them at 33 psi More
by BOOKKEEPER3
November 15, 2025
I was able to make an appointment for the oil change at the time that was convenient for me. Kris is very patient and thorough in explaining what maintenance my Jeep needs. the time that was convenient for me. Kris is very patient and thorough in explaining what maintenance my Jeep needs. More
by TarheelDoodle
Employees Worked With
Kris Heinrich
November 15, 2025
Oil change and recall we fast and good, asked to evaluate exhaust leak and give a quote, was told not an exhaust leak just what Hemi's sound like. Will be taking exhaust work to another dealership exhaust leak and give a quote, was told not an exhaust leak just what Hemi's sound like. Will be taking exhaust work to another dealership More
by Czuehlke84
November 13, 2025
It was a very pleasant experience. There was no waiting to be checked in. I got an estimate of what the costs would be and how long it would take. The service advisor was pleasant and There was no waiting to be checked in. I got an estimate of what the costs would be and how long it would take. The service advisor was pleasant and professional. It was a very good experience in my opinion. More
by MIKE@MICHAELCRISS.NET
