Russ Darrow Metro Mazda

Does good work. Service does a good job communicating. Poor customer service and getting a hold of people was abysmal. Got overcharged and when I asked why I had no Service does a good job communicating. Poor customer service and getting a hold of people was abysmal. Got overcharged and when I asked why I had no explanation. Felt like I got pushed aside or disregarded. Im a customer of 4 years and I won't be getting work done there again when it arises More

Bruce and the service technician who worked on my vehicle did an excellent job! During a routine oil change, the technician identified an oil leak, and Bruce promptly followed up to verify that the necessary did an excellent job! During a routine oil change, the technician identified an oil leak, and Bruce promptly followed up to verify that the necessary repairs were covered under my CPO warranty. Bruce also assisted me with arranging a loaner vehicle and scheduling my car for the next available appointment so the repairs could begin as soon as possible. I especially appreciated Bruce’s communication, follow-up, and assistance throughout the entire process. He made everything much easier to navigate and ensured that I was kept informed along the way. Bruce provided outstanding customer service, and I truly appreciate the care and professionalism shown by both him and the service technician. Great job! More

Easy to schedule and flexible if you need to reschedule. Great communication before and during service. Accurate estimates of cost and time needed to complete the work. A pleasure to work with. Great communication before and during service. Accurate estimates of cost and time needed to complete the work. A pleasure to work with. More

My recent experience with Russ Darrow Metro Mazda was extremely disappointing. I brought my brand-new 2026 Mazda CX-50 in for a recurring acceleration issue and agreed to an additional evaluation at Mazd extremely disappointing. I brought my brand-new 2026 Mazda CX-50 in for a recurring acceleration issue and agreed to an additional evaluation at Mazda’s request. They kept my vehicle for eight days, provided virtually no communication unless I called, and ultimately found nothing wrong. The loaner vehicle was dirty, had only 1/8 of a tank of gas, and was missing a floor mat. When I arrived to pick up my car, the keys and paperwork weren’t ready, leaving me waiting approximately an hour. To make matters worse, my vehicle was returned nearly empty of gas despite having 1/4 tank when I dropped it off. I understand that diagnosing an intermittent issue can be difficult, but the lack of communication, poor organization, and overall customer service were unacceptable. After eight days, I left with no resolution and even less confidence in Mazda’s service. More

Once I dropped my car off, I had zero communication, I had to call the dealership to see what what’s going on. The person who set the appointment for me tested me as if I didn’t know what was talking abou had to call the dealership to see what what’s going on. The person who set the appointment for me tested me as if I didn’t know what was talking about when I told him about the engine light. Total disrespect. More

Up charging me on things that are covered under my lease and still wouldn't take care of a sensor without another $200 and still wouldn't take care of a sensor without another $200 More

Everyone was very pleasant. The GM, sales manager, sales person, and finance manager were all very helpful. I get taken care of every time I purchase a car from Mazda The GM, sales manager, sales person, and finance manager were all very helpful. I get taken care of every time I purchase a car from Mazda More

Young man who took my information was friendly and knowledgeable about my car and guided me to the proper maintenance required. Video showing my car and the current condition was very good. The tech f knowledgeable about my car and guided me to the proper maintenance required. Video showing my car and the current condition was very good. The tech filming pointed to various items and let me know that things were ok on my car, I liked this. Checking out was quick, this was appreciated. I will keep coming back for all my maintenance requirements. More

Noah Matson handled all of my paperwork when I purchased my Mazda CX-5. He was friendly, professional, and very easy to work with. I got a great deal on the Advance 5 Protection, which was a great purchase my Mazda CX-5. He was friendly, professional, and very easy to work with. I got a great deal on the Advance 5 Protection, which was a great purchase and gives me peace of mind when it comes to unexpected road hazards. Noah also walked me through other warranty options available for my vehicle and provided helpful information so I could make an informed decision. I really appreciated that he was knowledgeable without being pushy or pressuring me into anything. He made the whole process comfortable and easy. Noah was great to work with, and I would definitely recommend him! More