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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.4
388 Reviews

388 Reviews of Russ Darrow Metro Mazda - Service Center

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September 28, 2025

Bruce is very helpful and knowledgeable. The whole encounter was very positive and easy to do. More

by lynderig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

September 28, 2025

I receive excellent service from Darrow Mazda. I just bought my third Mazda from them. More

by SCHECK5227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Zoesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

September 27, 2025

Bruce was an awesome guy and did a great job handling my issue, management of this franchise however is a joke. Wouldnt reccomend buying anything used from here. More

by DEVLINBATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalen Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stan Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2025

I love this dealership it's the best I've seen in my life people are great snacks great beverage great cleanest great and most of all service department great 10 out of 10 Bruce is the greatest I've been dea More

by Lavetia Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2025 -

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

September 21, 2025

I love this dealership it's the best I've seen in my life people are great snacks great beverage great cleanest great and most of all service department great 10 out of 10 Bruce is the greatest I've been dea More

by Lavetia Jones
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

September 10, 2025

Very disappointed. I got mail from manufacture Mazda about recall (something with airbags) but there wasn’t any problems with my vehicle (Mazda CX-30 2025). I brought m More

by Davgev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jalen Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2025 -

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jalen Moore jalen.moore@russdarrow.com

September 09, 2025

Very efficiently run. I appreciate they took my time in consideration. Everyone was very friendly. More

by cindys1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

September 07, 2025

Felt parts costed really high … online searched and saw that there were sites offering same genuine parts at lower cost More

by Ari3001jit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quintin Neal
Sep 11, 2025 -

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

September 05, 2025

They were professional and took care of my car’s issues right there. I would recommend them to others. More

by michaelr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quintin Neal
Sep 05, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

September 04, 2025

Everyone was friendly. Tim was very helpful and answered most of our questions. When he didn't know the answer he found someone who did. Buying a car is not one of my favor More

by Lmleonard
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear that Tim and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

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