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Russ Darrow Metro Mazda - Service Center
Milwaukee, WI
327 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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327 Reviews of Russ Darrow Metro Mazda - Service Center
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July 02, 2025
I bought my 2024 vehicle in because of failed sensor. Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead I got on tack on fee for shop supplies. This was an electronic sensor. When asked about supplies was told it was an automatic charge regardless of service. This at best disceptive and at worse fraudulent. She said it was on form I signed when approving work.. I never signed anything for this cost, was given a verbal quote. Even if I did sign something, if RD was honest, they would tell you up front, not bury in verbiage. Well good for you guys sticking with another $40. I will be replacing my 2016 Mazda this year and you just loss the sale. Enjoy your $40. I will be sure to let anyone who ask me where to buy, no longer RD More
by RANDY.NEWMAN11
Verified CustomerEmployees Worked With
June 29, 2025
Quick, efficient, and everyone was very friendly. I was in and out ona Saturday morning, no problems at all I was in and out ona Saturday morning, no problems at all More
by Dbi
Employees Worked With
June 29, 2025
Appointment felt quick and she was informative with my vehicle and possible up coming expenses. vehicle and possible up coming expenses. More
by AIRDOOD18
Employees Worked With
June 27, 2025
I was kept in the loop each step of the way! I felt like I had perfect communication and costumer service. Thank you guys!! I felt like I had perfect communication and costumer service. Thank you guys!! More
by BULLOCKBK
Employees Worked With
June 27, 2025
I am always happy with the service I am provided. The technician are always informative and thorough. I wouldn't dream of taking my car anywhere else. The technician are always informative and thorough. I wouldn't dream of taking my car anywhere else. More
by KEITCHYUS
June 23, 2025
Efficient, thorough, friendly - I always have a good experience at Metro Mazda! Highly recommended! experience at Metro Mazda! Highly recommended! More
by stephaniehancock86
June 22, 2025
Russ Darrow has always treated me with respect and honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a l honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a level of customer service that I frankly have not experienced in the past and is an absolute gem. More
by ORANGECROW71
Employees Worked With
June 21, 2025
Pleasant attentive and courteous. We love getting our vehicles serviced at Russ Darrow Metro Mazda if Milwaukee We love getting our vehicles serviced at Russ Darrow Metro Mazda if Milwaukee More
by benvideslinda
June 18, 2025
I really like how I was kept in the loop of all the work that was being done. Sending me videos really made the difference… that was being done. Sending me videos really made the difference… More
by BULLOCKBK
June 18, 2025
Great service all around. No complaints. Everything was explained. Would recommend to others. 10/10. No complaints. Everything was explained. Would recommend to others. 10/10. More
by JON.ELLIOTT1117
