Russ Darrow Metro Mazda - Service Center

Reliable and efficient service department. I’ve been using them for over 10 years. Would recommend them! I’ve been using them for over 10 years. Would recommend them! More

The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I nee They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I needed service that was going to take a few weeks to complete. Spectacular service! More

The Mazda service center was excellent—clean, friendly, and efficient. Nick was a great service advisor with clear, helpful communication. Highly recommend! and efficient. Nick was a great service advisor with clear, helpful communication. Highly recommend! More

Overall, the dealership is on par with others. Clear communication both in sales and service could improve. They seem to under quote then add additional costs. They lost a sale because of this. T Clear communication both in sales and service could improve. They seem to under quote then add additional costs. They lost a sale because of this. Them claimed since it was verbal price the sales manager gave it would not honor what I was quoted. The sales person was present and understood the negotiation but would not step up on my behalf. Even in service for a covered oil change, it was indicated I needed a cabin filter, showed me it would be $45 but totaled $62. They said it was a disposal fee. I offered to take the filter and throw it away. The rep said it was a standard fee with every service. Then quote it that way! More

Robyn was great. Feels like they kept adding on fees because it was my first time and I was an easy target. Feels like they kept adding on fees because it was my first time and I was an easy target. More

Service was good. No issues. Bruce was nice and up front with me. I would recommend No issues. Bruce was nice and up front with me. I would recommend More

Quick and personable service. They didn’t try selling me anything I didn’t eat. They didn’t try selling me anything I didn’t eat. More

Very pleasant experience, she always is welcoming and courteous. Oil change was quick and it s always great coming to your dealership courteous. Oil change was quick and it s always great coming to your dealership More

Great service staff! They listened to our concerns and made us feel welcome and appreciated. They listened to our concerns and made us feel welcome and appreciated. More

This dealership messed up the repair. 3 days later I am needing a tow because they installed the part wrong. 3 days later I am needing a tow because they installed the part wrong. More