Jalen Moore

The day I came to purchase they gave me different information and I put the down payment in cash and when I went to pick up the car they gave me different information about loan percentage. When I wa information and I put the down payment in cash and when I went to pick up the car they gave me different information about loan percentage. When I want to cancel the deal because of totally different rates and sales manager came and tells me that if I cancel da deal I’m gonna loose some percentage of down payment. But that was sound like threat not like just statement. Manager was not polite , he was sound like gangster. By the way Then I told him that previous sales person gave some different information and in return manager said sales person made mistake. I told manager that is your guy’s mistake not mine because they supposed to give me correct information before to get my down payment. If they have told me correct information about . I would not be putting any down or making any deal. At the end of the conversation I will not recommend anybody to go to Russ Darrow’s . I bought car from Honda city and other Honda dealers but I never have any bad experience with them that I have with Russ Darrow Mazda people. I must say I had worse experience with them in 20 years of my car buying market More

by GAGANDEEPSRAN1989 Verified Customer Verified Customer

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Only negative was the dynamic pricing, seems they drop prices temporarily to get you in the door. Everything else was great prices temporarily to get you in the door. Everything else was great More

by Ausedguy Verified Customer Verified Customer

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They really explained the whole process for us first time car buyers. We got to leave the lot with the exact car we wanted! car buyers. We got to leave the lot with the exact car we wanted! More

by JAMIELEEMCD777 Verified Customer Verified Customer

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the whole process was quick and easy. all my questions were answered. Great experience from start to finish all my questions were answered. Great experience from start to finish More

by ABERS20 Verified Customer Verified Customer

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I don’t write reviews often, but the lack of professionalism here needs to be called out. Our sales representative, Janae, was genuinely great… helpful, kind, and professional. I hate that sh professionalism here needs to be called out. Our sales representative, Janae, was genuinely great… helpful, kind, and professional. I hate that she is wrapped into this review. Unfortunately, the issues we experienced were entirely due to dealership management, not her. We test drove a 2019 RAM truck and agreed to pay full sticker price because we felt the price was fair and reasonable. We were pre-approved to pay the full price through our own bank at ~6% APR, but allowed the dealership to explore financing. When the price sheet came back, the numbers were shocking: nearly $800/month on a ~$30k vehicle over 72 months. They refused to disclose the interest rate (which we later estimated to be almost triple our pre-approval), and we noticed thousands added in fees, including a $500 “security etch” and a maintenance warranty we explicitly declined. Management insisted these add-ons and their financing were mandatory if we wanted the vehicle. When we questioned this and asked to speak with the manager, we were told to either accept the deal as-is or leave. Despite agreeing to STICKER PRICE THAT THEY ASKED FOR, they refused to sell the vehicle unless we accepted unnecessary fees and a much higher interest rate than our pre-approval. This dealership does not act in good faith. The pricing is misleading as they impose scammy fees. We paid sticker price, the price they wanted, and they still refused. This behavior was entirely unprofessional, and is exactly why car dealers have a bad reputation. I hope that they change these practices. More

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Tim, Gwen, Noah, Jalen and Thaddeus were absolutely phenomenal. I was very anxious about the whole process as it was my first time buying a new car, and Tim and Gwen were so incredibly patient with me. phenomenal. I was very anxious about the whole process as it was my first time buying a new car, and Tim and Gwen were so incredibly patient with me. They met me where I was and went above and beyond to help me feel comfortable and confident in my decision. I could not have asked for a better team of people helping me. The whole team was very compassionate and charismatic and really listened to me. Both Tim and Gwen were just amazing and so dedicated to getting me into the perfect car, with Tim even coming back in after his shift when my car arrived and Gwen waiting to make sure I got my car before she left. Thaddeus was so incredibly kind even after a long day of driving 6+ hours to obtain my car and made sure it was nice and clean after driving in the snow. Noah and Jalen both were super nice and helpful as well and helped make the process go smoothly. It is very evident that the leadership promotes an amazing culture here and that shows in all of their staff and the positive attitudes they radiate. As an anxious and apprehensive person, Tim and Gwen really helped instill confidence and showed an incredible amount of patience with me. I cannot say enough good things about the crew that I worked with, especially Tim and Gwen. Thank you all SO much! More

by THEBEAN2001 Verified Customer Verified Customer

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I have bought multiple cars from the dealership. I have enjoyed it every time and appreciate the sales team I have enjoyed it every time and appreciate the sales team More

by BRIANDIDENKO Verified Customer Verified Customer

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Tim Scott is an excellent sales person. He was very compassionate, understanding and patient. He went above and beyond to meet my needs, and to see that I got the best deal possible! He was very compassionate, understanding and patient. He went above and beyond to meet my needs, and to see that I got the best deal possible! More

by Kendrick Allen Verified Customer Verified Customer

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It was no hard pressure sale. The representatives were thoughtful and listen to what I had to say. They were very patient and helped me through the whole process. I believe I got The representatives were thoughtful and listen to what I had to say. They were very patient and helped me through the whole process. I believe I got a good price for the car. More

by TCZESKIWSKI Verified Customer Verified Customer

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Great people wonderful deal, thank you Robyn Odonell, a wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow. Justin Pues, her manager was great to work with and very helpful! He assisted with an issue and made sure everything was fixed to our standards! And we have to give a shout out to the GM, Jalen Moore, who put together a great crew and wonderful environment! More

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