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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.4
274 Reviews
Call Service Center (414) 360-9004

274 Reviews of Russ Darrow Metro Mazda - Service Center

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January 21, 2025

Kevin provided the best customer service experience. He was punctual, kind, and listened to my concerns. I will be returning to this location solely based on my experience with Kevin as I felt like a va More

by AW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaunte ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
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Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words for Kevin, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

Came i. For an oil change. Received an oil change and gen check. Everything went well. More

by KH
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
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Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

It’s clean I love the cars in the showroom. Greeter has a nice smile. More

by WELLNESSHELP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Janea Anthony
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

I went to service my CX-90 and everyone in the dealership was super helpful and nice. While I was waiting sales associate offered my coffee. The service was fast and they washed my vehicle. More

by Gavi.mcdonald.13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Moore
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Jan 21, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

Robyn was delightful. So knowledgeable and helpful. I wouldn't want to deal with anyone else. More

by cab6860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn
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Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

When I was looking at the car I received constant texts, emails and calls. However after we purchased it and were having it serviced only days later communication was almost non-existent. Also they had the More

by Squinette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

Highly recommend Russ Darrow Metro Mazda to put you in a new ride and amazing service department! More

by Barbosamarissa01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Lawler, HAISE COLLAZO, Kevin Cameron
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Jan 21, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

January 19, 2025

I’ve had some issues in the past but they were great on this visit and made up for it. Fast service! More

by Mazda-CX-5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

January 19, 2025

Great ,that is why I keep coming back for sservice of my vehicle. Thank you More

by CYNTHIAHEARLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
Report | Print
Jan 19, 2025 -

Russ Darrow Metro Mazda responded

Cynthia, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

January 16, 2025

Bad dealer and bad experience Also bad reply. Very not recommended. please do not choose More

by YLU1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Carrick
2.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2025 -

Russ Darrow Metro Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jalen Moore jalen.moore@russdarrow.com

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