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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.3
313 Reviews

313 Reviews of Russ Darrow Metro Mazda - Service Center

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January 15, 2025

The service was quick The staff was courteous the waiting area was clean and comfortable More

by HARRISSUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Russ Darrow Metro Mazda responded

Thank you for choosing Russ Darrow Metro Mazda. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jalen Moore jalen.moore@russdarrow.com

January 15, 2025

Good, like Cameron in service department- pleasant and professional. Always welcoming and takes time to explain needed work. More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
Jan 15, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that Kevin Cameron was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

January 12, 2025

As usual, Bruce was very helpful. I am lookkng forward to have him as my service advisor for many more years. Good job !!! More

by ALLEN_FEDERICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Russ Darrow Metro Mazda responded

Allen, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Bruce and our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

January 12, 2025

Very reliable and great service. Friendly staff professional work and trustworthy. Wouldn't go anywhere else. More

by KARIN.HANNA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Russ Darrow Metro Mazda responded

Karin, Thank you for your business and this review. We're happy to hear Bruce and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

January 12, 2025

My visit was great as expected. I was in and out without any issues. Thank you More

by PEYLOLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that Bruce was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

August 17, 2024

Don’t walk…RUN away from this place Tried to get a simple oil change a couple years ago and had a tail light that wasn’t working. Immediately told I needed a new bulb but they didn’t have it in stock. More

by Igor S
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
Aug 26, 2024 -

Russ Darrow Metro Mazda responded

Hello, Ensuring customer satisfaction is our utmost priority. I would appreciate the chance to discuss your recent oil change experience with our Service Department, particularly regarding the service indicator that stayed on. Please email me your preferred contact details at your earliest convenience. We greatly value your time, understanding, and cooperation. Sincerely, Jalen Moore Russ Darrow Metro Mazda jalen.moore@russdarrow.com

May 31, 2024

Bruce in service is a great guy to work with, his boss on the other hand HORRIBLE! My car was there for damage that they caused and while it was there someone opened a door into my car and left a big dent in More

by Johnzcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zoey
April 11, 2022

Rebecca in the service department was extremely helpful in answering my questions. The service team is great at Russ Darrow Mazda Milwaukee. More

by mvag0512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
March 15, 2022

Great service quick and great service people friendly staff always very efficient and looking for any problems with vehicle More

by Cjbjackson51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2022

Went in for an oil change. When I picked up the car, the glove compartment was laying face down on the dirty passenger floor mat. They obviously took it out to check the air More

by MMar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Carrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
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