Russ Darrow Metro Mazda - Service Center

Russ Darrow has always treated me with respect and honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a l honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a level of customer service that I frankly have not experienced in the past and is an absolute gem. More

Pleasant attentive and courteous. We love getting our vehicles serviced at Russ Darrow Metro Mazda if Milwaukee We love getting our vehicles serviced at Russ Darrow Metro Mazda if Milwaukee More

Great service all around. No complaints. Everything was explained. Would recommend to others. 10/10. No complaints. Everything was explained. Would recommend to others. 10/10. More

Russ Darrow has been my favorite dealer for many years great staff friendly Bruce is great 👍 great staff friendly Bruce is great 👍 More

I really like how I was kept in the loop of all the work that was being done. Sending me videos really made the difference… that was being done. Sending me videos really made the difference… More

My car wasn’t fixed correctly. ..it continue to leak oil in which I now have to come back ..it continue to leak oil in which I now have to come back More

Overall the dealership is great, however you had one bad apple(employee) that stole my personal property from my vehicle while it was getting washed on 4/11/2025. Based on the customer relationships I have apple(employee) that stole my personal property from my vehicle while it was getting washed on 4/11/2025. Based on the customer relationships I have built as a result of this incident I chose to stay with this dealership. Quinton was AWESOME!!! Thank you for all that you did and the trust you built with me. More

I have always received great service at this dealership and prices are fair. Great job! and prices are fair. Great job! More

I for one surely appreciated the dealership for taking care of my automobile needs a the last minute due to my not having an appointment. I drove in and I was given a chance to be taken care of. Thank on care of my automobile needs a the last minute due to my not having an appointment. I drove in and I was given a chance to be taken care of. Thank on top of a car wash.. More

She had my car less than 12 hours and she want to charge me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and n me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and nobody called me back. More