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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.4
349 Reviews
Call Service Center (414) 360-9004

349 Reviews of Russ Darrow Metro Mazda - Service Center

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July 15, 2025

Excellent service, incredibly friendly and professional staff. Everything was fast, smooth, and very well organized! More

by NATZDYRKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

July 14, 2025

I’m missing most of my covers for my hubcaps or they are damaged. The tires don’t have the caps on them and this was my first time getting my tires rotated. Then I was told my car doesn’t have any tire rota More

by PRATHERTONIA
Recommend Dealer
No
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jalen Moore jalen.moore@russdarrow.com

July 12, 2025

Pleasant experience. The service guys made everything as easy as possible. Thanks for your hard work! More

by STARRYT33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quintin Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

July 12, 2025

Bruce was amazing, helpful and quick! Great experience Bruce helped me get in and out with no issues! More

by STANMOORE2
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Carrick
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Jul 12, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

July 12, 2025

Very friendly and very informative, great for Uber ride and also helped me with a loaner vehicle. Thank you More

by billludwig290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quintin Neal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

July 11, 2025

Great service today. Quick and efficient. Why do you need fifteen words? It seems too much. More

by WILLJENNINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

July 11, 2025

We worked with Robyn to help us replace my previous Mazda CX-5 that was totaled in a recent car accident. She gave us great information and we test drove several options between the CX-5 and CX-50. We are ex More

by dursos
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

July 10, 2025

Always professional and does excellent quality of work. Everyone is very respectful and trustworthy, very satisfied. More

by YVONNEPHILLIPS98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

July 10, 2025

The service was very good and patient and the video was excellent and to my standards More

by ERICROSEMOND626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

July 06, 2025

I always leave satisfied with the service and quality of the work. I appreciate the snacks and refreshments. Great job! More

by heikkila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2025 -

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

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