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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.4
274 Reviews
Call Service Center (414) 360-9004

274 Reviews of Russ Darrow Metro Mazda - Service Center

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April 07, 2025

Nick Mudd did not call back when he said he would- on multiple occasions- my vehicle was there for 2 weeks this time. I have owned the vehicle for 6 months and have had 2 check engine issues. I am very More

by JENTHICKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Mudd
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, Jen, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

April 02, 2025

Dealer had my car for 2 weeks and couldn't diagnose it, then handed me a bill for 400dollars. Garbage. More

by kevin.t.ziegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kirsten Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

Russ Darrow Metro Mazda responded

Thank you, Kevin, for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

April 01, 2025

Great service department. Personable staff and knowledgeable technicians! Very thorough when checking my vehicle. Great communication! More

by SROB440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontario Palmer
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Apr 01, 2025 -

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

March 29, 2025

No attention to detail. I was told my car was done for almost 30 minutes before they got me from waiting lounge. Also very bad car wash and car smelled of cigarettes. Not ex More

by NoNoNo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t really care who it was.
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Apr 02, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

March 29, 2025

took over an hour for an oil change and tire rotation. Most likely overbooked service that day however the time taken without communication was not the best. More

by Joe Seaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
Report | Print
Mar 29, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 29, 2025

Fantastic dealership in terms of service - Bruce is amazing, wish I could say the same about sales - lost my keys trick! More

by MARK.BARRATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 28, 2025

Every time i went i had Great customer service. the dealers made sure they did everything nicely. I would most definitely recommend. More

by SHAQUOIAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
Report | Print
Mar 28, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 27, 2025

Worked with Alejandro and Stan. Communication was great. It's been 1 week and have received follow up calls from the both of them to address any concerns or questions. More

by NATALIEZM4
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mudd
Report | Print
Mar 27, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

March 27, 2025

I had a really great experience, great service, and great job communicating what my vehicle needed. More

by LATIA0203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
Report | Print
Mar 27, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

March 24, 2025

I’m absolutely enjoying coming to get my vehicle service there. Bruce is always a pleasant person. He’s always helpful. Will take care of you and I’ve never been disappointed since I’ve been bringing my ve More

by HELENYOHANNES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
Report | Print
Mar 25, 2025 -

Russ Darrow Metro Mazda responded

Thank you, Helen, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Bruce here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

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