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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.4
371 Reviews
Call Service Center (414) 360-9004

371 Reviews of Russ Darrow Metro Mazda - Service Center

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August 01, 2025

I brought to Bruce’s attention an issue with my steering wheel. He assured me he was ordering a new one and would take a week to get it in. After 2 weeks and no correspondence from Russ Darrow, I called f More

by jeanninejaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Carrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Russ Darrow Metro Mazda responded

Thank you, Jeannine, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

July 31, 2025

I hope they go out of business. Completely disorganized. No clue what was going on. They drew out the process all day because of their disorganization. More

by Not sharing
Recommend Dealer
No
Employees Worked With
Jalen Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bode
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They bounced me around like crazy... No idea who anyone is except for the sleezy Noah in finance.
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Aug 04, 2025 -

Russ Darrow Metro Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jalen Moore jalen.moore@russdarrow.com

July 30, 2025

Outstanding service. Bruce made sure I had confidence that they would find a solution to my problem. Completed work to my satisfaction. A Happy customer More

by Grandslam.bach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

July 27, 2025

Sales & finance was great. The only issue I came across was when everything was said and done, it took almost an hour for the car to be pulled around so I could leave. More

by JKOCH0385
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yahir
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Jul 30, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback! Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

July 26, 2025

I always return for service at Russ Darrow Mazda. I was in and out for an oil change in a half hour!! Plus they have good junk food in the waiting area. More

by YADERHEY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

July 24, 2025

Nick didn’t send me any inspection videos that was indicated in the message I got after buying my vehicle More

by JBOUNYAVONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

July 23, 2025

I had a great buying experience at Russ Darrow Metro Mall. I believe I got a very fair deal and loved working with Chris, my sales consultant. More

by DAVEHANLEY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris was my sales consultant 5 stars
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Jul 23, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

July 22, 2025

I appreciate the covered oil changes in my maintenance package and the video inspection of my car each time. It's very informative. More

by Teskeali25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

July 21, 2025

I have used Russ Darrow Metro Mazda since I purchased my vehicle in 2016. Bruce and the team are knowledgeable and trustworthy regarding the needs and care of my vehicle. More

by ADAMSPLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

July 18, 2025

Car owner less than 4 months can't honestly evaluate! dealership i think that they will f ine More

by GERALDLOYD331
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

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