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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

4.5
221 Reviews

221 Reviews of Russ Darrow Mitsubishi - Service Center

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August 13, 2025

was great and fast services appreciate the quick turn around thank you very very much More

by JJSIEBEN
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else. Darion Mcmiller darion.mcmiller@russdarrow.com

August 13, 2025

I like that the shop sends videos of service being done to vehicle. Keep it up. More

by MBIZ2943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Russ Darrow Mitsubishi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Darion Mcmiller darion.mcmiller@russdarrow.com

August 12, 2025

They did not finish all things which I told them when I made the appointment. As well as when I bought the vehicle ( two months ago) they told me they already changed the auto restart battery, but I had t More

by Qasim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dima Aslanov
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Darion Mcmiller darion.mcmiller@russdarrow.com

August 09, 2025

Jesse was very helpful and made the experience worth wild. This was my first car and I am very happy More

by BOYLEAAR04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Dickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Buckmaster
Aug 09, 2025 -

Russ Darrow Mitsubishi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Darion Mcmiller darion.mcmiller@russdarrow.com

August 09, 2025

The service experience here is excellent. Friendly, competent people explain everything very well. Everything went on schedule. More

by MERRYKLEMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Buckmaster
Aug 09, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else. Darion Mcmiller darion.mcmiller@russdarrow.com

August 09, 2025

Did not indicate motor mounts, front brakes, and leaking water pump cover needed repairs which required $2500.00 in repairs TWO WEEKS after picking up auto. Left message for manager to return my call two we More

by SCOTT.RYAN41859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Mendez
Aug 13, 2025 -

Russ Darrow Mitsubishi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns. Darion Mcmiller darion.mcmiller@russdarrow.com

August 08, 2025

Everyone is so pleasant. Especially enjoy working with the young man in the service department. Appointment is on time and service is always done well. Really appreciate the More

by dibob2642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Darion Mcmiller darion.mcmiller@russdarrow.com

August 06, 2025

Nice people in service department, but it took almost 2 hrs to change oil and rotate tires. And I had an appointment. That's not customer service. That's way to long to wait More

by RBROWN129
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Russ Darrow Mitsubishi responded

Thanks for sharing your experience with Russ Darrow Mitsubishi. We do apologize for the long wait and truly appreciate your patience. We appreciate your business and hope to see you again soon! Darion Mcmiller darion.mcmiller@russdarrow.com

August 02, 2025

Love getting the update videos showing what’s fine and what isn’t, and the staff is top notch. More

by TOMMYGIMLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Buckmaster
Aug 02, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Darion Mcmiller darion.mcmiller@russdarrow.com

July 30, 2025

They were on time with this appointment very helpful a day fast. They gave me a ride to my house and back to the dealership. More

by MIKEGOLDY1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ziggy Filipovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Zillmer, Josh Kiscellus, Anthony Mendez, Ashley Buckmaster
Jul 30, 2025 -

Russ Darrow Mitsubishi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Darion Mcmiller darion.mcmiller@russdarrow.com

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