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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

4.5
157 Reviews

157 Reviews of Russ Darrow Mitsubishi - Service Center

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April 08, 2025

The staff was extremely friendly and helpful. The service time was very efficient and the waiting area was very clean and comfortable. More

by DAWNHAGEMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Kiscellus josh.kiscellus@russdarrow.com

April 07, 2025

The only thing I'm disappointed about is that they wouldn't give me a discount on the rental car when they pushed my repair date back several times. More

by sharitaturner32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Smith
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Apr 07, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

April 06, 2025

Customer service was outstanding. Very friendly and repair was accomplished in a timely manner. I will be happy to come back if needed. Thank you. More

by WAHAW1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Kiscellus josh.kiscellus@russdarrow.com

March 29, 2025

They are very friendly and helpful. I love the system that has a video to show you what they were doing with your car. The waiting area needs to be updated. But overall it’s a great pla More

by NNNIKKINICHOLS415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2025 -

Russ Darrow Mitsubishi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com

March 28, 2025

Rigo was awesome to work with my brother purchased a vehicle here a while back we came in the process was fast my family and I love our Mitsubishi Outlander SE More

by qann_72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kiscellus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

March 26, 2025

Very nice and accommodating service staff! So far nothing but good things to say about the service dept. hopefully that continues! More

by WILLIAMJAMESKIDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Russ Darrow Mitsubishi responded

Thank you, William, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com

March 26, 2025

I like the new videos. And my experiences are very good. I am very 'Happy' with the company. More

by tammywoodward21
Recommend Dealer
Yes
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Mar 26, 2025 -

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, Tammy, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

March 25, 2025

Always great customer service. I own 2 mitsubishi cars and will definitely be back when I'm in the market for a new car. More

by CBOYLE1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Kiscellus josh.kiscellus@russdarrow.com

March 22, 2025

Got all the work in 1 day. Nice staff. My car was returned to me clean. More

by BUBBLES.82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Russ Darrow Mitsubishi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com

March 22, 2025

Very good at making a deal. Misleading sales and disingenuous customer service. Just another J.D. byrider More

by FREDDARAKO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joakim Holm
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Mikolajczyk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Henderson
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Mar 28, 2025 -

Russ Darrow Mitsubishi responded

We're sorry to hear about your experience, Fred, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com

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