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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

4.6
173 Reviews

173 Reviews of Russ Darrow Mitsubishi - Service Center

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December 10, 2021

Great customer service, very polite and professional. They were informative and timely in servicing my vehicle. More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Dec 11, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review. We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

November 12, 2021

The service here from day one has been awesome! I love this location and the service . Thanks to the whole team for all that you do. More

by Dashley49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Nov 12, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this review! We are so happy to hear you had a 5 star experience at Russ Darrow Mitsubishi. We hope you experienced the Darrow Difference while working with us, see you again soon.

October 30, 2021

I went for a tire rotation and oil change. Everyone was very nice and helpful;) More

by knischke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Oct 30, 2021 -

Russ Darrow Mitsubishi responded

Thank You for taking the time to leave a review for us at Russ Darrow Mitsubishi, We appreciate you and your business.

October 29, 2021

I really impressed with the improvement in the service and costumer service they had, I have been a costumer of of them since I moved here in sep 2020 and I can see the 180 degree turn on those 2 points, More

by Ppchakal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin G Garrison
Oct 30, 2021 -

Russ Darrow Mitsubishi responded

Thank you for your gracious review! We are happy our amazing Darrow Difference Makers could help you when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Please visit us again soon!

September 20, 2021

This dealership is always very busy, and the wait time is never what was quoted. They always try to sell you something. I was told that the reason it was taking so long to process my paperwork was because Ma More

by juliewisconsin2018
Friendliness
Recommend Dealer
No
Employees Worked With
Marvin G Garrison
Sep 21, 2021 -

Russ Darrow Mitsubishi responded

We would like to extend our apology regarding the recent issue with your visit. This is not the standard we hold for our customer experience and your visit should not have been an exception. We would greatly appreciate the opportunity to discuss this further with you. Please call us at 262-506-3150, we'd love to find a solution that works for you!

September 17, 2021

Great service. Great dealership. Been very pleased with Mitsubishi Waukesha. Recommended them to family and friends. More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Dickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Sutton, Marvin G Garrison, Brandon Sagan
September 11, 2021

Came in for an oil change and was very pleased with the service. Attendant helped with windshield wipers. Overall didn’t take a long time to finish. More

by 17busybee21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kieth stollenwerk, Marvin G Garrison
Oct 08, 2021 -

Russ Darrow Mitsubishi responded

Thank you for rating us at Russ Darrow Mitsubishi, it was our pleasure to service your vehicle. We hope that we see you again in the future.

September 06, 2021

The dealership is great but my recent visit I was not happy with. They didn’t wash my car. And they were supposed to use Synthetic oil and they did not More

by Lindawi1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stollenwerk
Sep 06, 2021 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to leave us a review, your feedback is greatly appreciated.

September 01, 2021

The service is fast and friendly. Customer service is excellent. I am able to relax in customer lounge with wifi, while car is being serviced. More

by Blkrican
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Sep 03, 2021 -

Russ Darrow Mitsubishi responded

Thank you for your review! We are happy you had a great experience when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Please visit us again soon

August 27, 2021

Attentive. Got in right on time. Vehicle serviced, in and out in about an hour. More

by Srwehner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stollenwerk
Aug 28, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for leaving us this review! We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi.

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