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Russ Darrow Nissan of Milwaukee

Milwaukee, WI

4.6
1,422 Reviews
Welcome to our Nissan store, where innovation meets reliability. Discover a wide range of vehicles designed to fit every lifestyle, from sleek sedans to powerful trucks and versatile SUVs. Explore the impressive lineup of Nissan vehicles, each crafted with cutting-edge technology and renowned reliability. The Nissan Altima combines stylish design with advanced safety features, offering a smooth and efficient ride for daily commutes. For those seeking adventure, the Nissan Rogue stands out with its spacious interior, intelligent all-wheel drive, and innovative driver-assist technologies. Looking for robust performance? The Nissan Titan delivers, with powerful towing capabilities and rugged durability that make it perfect for work or play. Whatever your needs, Nissan vehicles are designed to exceed expectations, blending quality craftsmanship with modern convenience to elevate your driving experience. Our knowledgeable team is here to provide exceptional service and guidance, ensuring you find the perfect Nissan to drive with confidence. Visit us today and experience why we're your trusted destination for quality and performance. We are your one stop shop for everything Nissan in the Milwaukee area.
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11212 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,422 reviews

March 15, 2026

All is good at this dealership. Easy web access, easy location, pleasant associates. Okie dokie More

by BULLAFAYEB
Recommend Dealer
Yes
Employees Worked With
Erin Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Poulos
Mar 15, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you for the five-star review. We’re glad the online scheduling and our location made service on your Nissan Murano convenient. Erin and the team appreciate your compliment about our friendly associates. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

March 15, 2026

Smooth process Everyone was helpful. Communication was good. Appreciate getting text updates and was thankful they had a rental car for me to use More

by areid918
Recommend Dealer
Yes
Employees Worked With
Angel Santini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Santini
Mar 15, 2026 -

Russ Darrow Nissan of Milwaukee responded

We’re delighted the service process was smooth and that our team kept you informed with text updates. It’s great you could use a rental car while your Nissan Rogue was in service. Angel will be pleased to hear your kind words. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

March 14, 2026

VERY thorough and caring touch! They reach out immediately with any recalls and/or updates, will be a long standing customer as long as they stay Customer Focused as they are! More

by Very Unsatisfied and Not Whole Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Davis
Mar 14, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you for highlighting our thorough care and prompt recall notifications. We’re pleased your Nissan Rogue service experience was so positive. We look forward to keeping you informed and cared for in the future. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

March 13, 2026

You got me an oil change and got it done as soon as possible and he got the tire gauges to work and not show that it's low on air and haven't had a problem since you just seem like a very helpful and k More

by tweed1974_2009
Recommend Dealer
Yes
Employees Worked With
ERIK PALZEWICZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ERIK PALZEWICZ
Mar 13, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you for the five-star rating and for trusting us with your Cadillac XT5. We’re glad Erik completed your oil change quickly and got your tire gauges working properly. Let us know if there’s anything else we can do for you. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

March 09, 2026

Very great services very pleased I have got three vehicles from them. every department gets a 10 More

by ROSEHAYNES38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2026 -

Russ Darrow Nissan of Milwaukee responded

Your loyalty means a lot to us, and we’re delighted every department met your expectations. Enjoy your new Nissan Sentra and thanks for returning to us for a third time. We look forward to serving you again. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

March 08, 2026

It took over 2 hours with my husband waiting in Service only to be told we might have over $8000 in problems to fix our 21 Rogue, and wanting to charge an addl $400 to rediagnose further. He went home, I c More

by swoosh60
Recommend Dealer
No
Employees Worked With
Erin Poulos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Poulos
Mar 12, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

Mar 12, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

March 08, 2026

I felt at ease with no pressure. Everyone was great! JP was awsome and I was able to get the car I wanted with all the features I wanted. More

by NR85
Recommend Dealer
Yes
Employees Worked With
Jeff Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Murray
Mar 08, 2026 -

Russ Darrow Nissan of Milwaukee responded

We’re so pleased you felt comfortable and without any pressure during your visit. It’s fantastic that Jeff and the rest of our staff helped you find a used Nissan Murano with all the features you wanted. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

March 08, 2026

Excellent customer service and I was seen at my scheduled time. Thank you so much! More

by Diana H.
Recommend Dealer
Yes
Employees Worked With
Travis Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Wise
Mar 08, 2026 -

Russ Darrow Nissan of Milwaukee responded

We’re glad your Nissan Rogue service appointment started right on time and that our team delivered excellent care. Travis looks forward to helping with any future needs. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

March 03, 2026

It was an oil change with tire rotation. Prompt service An uneventful experience, no additional costs More

by Greg
Recommend Dealer
Yes
Employees Worked With
Erin Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Poulos
Mar 04, 2026 -

Russ Darrow Nissan of Milwaukee responded

Erin is glad your Infiniti Q50’s oil change and tire rotation were completed promptly and smoothly with no extra costs. We look forward to helping with your next service visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

March 03, 2026

It was pleasant wait time was reasonable Joe Weil was very nice The staff is always friendly More

by patriciadixon483
Recommend Dealer
Yes
Employees Worked With
Joe Weil
Mar 04, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your kind words, Patricia, and for taking the time to leave us this wonderful feedback! Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com