Russ Darrow Nissan of Milwaukee

I’ve had a good experience with Darrow over the years. This is at least the third car I’ve purchased there and have had no complaints. This is at least the third car I’ve purchased there and have had no complaints. More

Friendly. Knowledgeable a pleasure to work with. Quick service and I loved the video. Thanks Knowledgeable a pleasure to work with. Quick service and I loved the video. Thanks More

I absolutely love the deal on the Honda Clarity I got from this dealership. I am thrilled about this car. Kevin and Jimmy (sales manager) are both very nice people. When it came time to start talking num from this dealership. I am thrilled about this car. Kevin and Jimmy (sales manager) are both very nice people. When it came time to start talking numbers for the car, Jimmy slipped in a $500 security etching fee, as well as a $500 service fee to sell the car. If you choose to buy a car from this dealership, make sure you don't let them tack on the security etching fee, that is absolutely unnecessary. Jimmy was quite pushy about me signing a deal on the car so that I could take it home later that day. This used plug in hybrid comes with a $4,000 tax credit, which I was aware of going into purchasing the car. When I asked Jimmy (sales manager) about the tax credit, they told me there was absolutely no credit for the car. Jimmy talked to his boss, as well as the financial head of the dealer. Both people told me I was wrong about the tax credit. I had to escalate it another level to the Russ Darrow corporate office in order for them to finally acknowledge the $4,000 tax credit I could get for the car. I spent ~3 hours at the dealership going back and forth about the tax credit. During Jimmy's pitch for buying the car, he told me that the car came with a select certified warranty, which includes a longer powertrain warranty and a shorter bumper to bumper warranty. Obviously I loved to hear that, and it made me more inclined to buy the car, knowing I would be protected for near future. When it got to the time where I was paying for the car, the financial head told me that the car was not certified at all, and that it came with no warranty. It's hard to say if Jimmy mistook my car being certified, or if he was lying about it being certified to try to get me to buy it. Thankfully, Jimmy recognized his error and had the car select certified for me the next day. The next day, after the car had gone through the select certified inspection process, I came in t purchase the car. The financial head told me that the select certified warranty only includes a 6 month, 6000 mile warranty on the powertrain (much shorter than the 30,000 mile warranty Jimmy had pitched me). There is also no limited bumper to bumper warranty at all. I was tired of the 7+ hours I had already spent at the dealership trying to buy this car, so I went forward without throwing a fit about it. It is still very disappointing that Jimmy was pitching a long powertrain warranty and limited bumper to bumper warranty on this car that never even existed. At the end of the day, I am very happy with the car I purchased. Going through my troubles with the tax credit and select certified warranty was very annoying though. I had to spend way more time at the dealership than what should have been necessary to buy the car. If you choose to buy from this dealership, do not let them sell you their $500 security etch fee, and be aware of their absurd $500 service fee. More

Mike Comrov and everyone were amazing and super nice! They understand what I was looking for and what I needed to make the deal work. I couldn't be happier! They understand what I was looking for and what I needed to make the deal work. I couldn't be happier! More

Everyone was very kind ,helpful, knowledgeable and friendly! Even when i came back to get a picture with the bow!😊 friendly! Even when i came back to get a picture with the bow!😊 More

Everyone was very helpful, nice and pleasant! Especially Steve W, very pleased with the outcome there! Especially Steve W, very pleased with the outcome there! More

¡JP fue muy atento con mi migo, muchas gracias! 100% recomendado no los va a decepcionar 100% recomendado no los va a decepcionar More

Fast service very knowledgeable about what the vehicle actually needed. Took time to explain what needed to happen. actually needed. Took time to explain what needed to happen. More

Always great service! Never hesitate to come to this location. Everyone is always positive and willing to listen. Never hesitate to come to this location. Everyone is always positive and willing to listen. More

All the staff at Russ Darrow Nissan were very friendly and respectful. They did their best to ensure that my experience fast and friendly. This was my first time getting a vehicle from the showroom floor. and respectful. They did their best to ensure that my experience fast and friendly. This was my first time getting a vehicle from the showroom floor. I am very impressed. More