Russ Darrow Nissan of Milwaukee

Buying experience was very good. People were very helpful and knowledgeable. The price was very fair and the terms and conditions of the lease was explained in detail helpful and knowledgeable. The price was very fair and the terms and conditions of the lease was explained in detail More

This dealership is the best around, my personal salesman is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 More

Mike was a truly wonderful salesman! He showed understanding, compassion, and is very down to earth and knows what customer service is all about! He has a great sense of humor as well! Thank you R understanding, compassion, and is very down to earth and knows what customer service is all about! He has a great sense of humor as well! Thank you Russ Darrow and the whole team for everything! More

Mike made shopping for a new car an enjoyable experience! At times when I would get stressed out, he knew exactly what to say & do to make the experience a little easier. He was very professional & friendly. At times when I would get stressed out, he knew exactly what to say & do to make the experience a little easier. He was very professional & friendly. I am happy to be apart of the Russ Darrow family & definitely look forward to shopping with them again! More

Very bad service on car Had my alternator replaced (990-dollars) here March 11th and when I went to pick up the car it had not been washed. But that's not the worst of it. A Had my alternator replaced (990-dollars) here March 11th and when I went to pick up the car it had not been washed. But that's not the worst of it. A window had clearly been left down on the front drivers side and there was easily a full cup of water in my Weathertech floor mats. Thankfully I have those mats or all that water would have been soaked into the carpets. I can only assume my leather seats on the drivers side were also soaked but they had dried by the time I picked up the car. Making this even worse is the fact that the window was UP when I picked up the car, indicating someone had to drive the car knowing full well there was water inside and didn't bother to dump it out or clean it up. But that's still not the worst of it. Arriving home I opened the hood and found that the plastic retainers holding the cowling around the radiator in place were simply put in place, but not secured...they were just stuck in the holes but not snapped into place. Also the plastic shield under the engine was not properly secured and was actually hanging down! I wrote a very calm letter to the dealer explaining the problems, including the fact that if a multi-point inspection was done, there was no paperwork to show what was found included in my invoice. I did not ask for anything, but said I simply wanted the shop manager to be aware of the problem. As of this date, April 22nd, I have not heard a word back. My note was sent through the "contact us" link on their Web site. I have learned an important lesson: do not ever have my car service by Russ Darrow again. --Ken Herrera, Thiensville More

Really nice dealership! It was a pleasure being there and getting to know Mike C. (you know who you are) All of the salespeople were very friendly and they even gave me snacks. Lol getting to know Mike C. (you know who you are) All of the salespeople were very friendly and they even gave me snacks. Lol More

Purchase of a New Pathfinder We purchased are Pathfinder on 3/28/2020 amidst the Coronavirus social disitaning restrictions. We were not sure how the sales process would be conduc We purchased are Pathfinder on 3/28/2020 amidst the Coronavirus social disitaning restrictions. We were not sure how the sales process would be conducted with regards to our concerns over to Coronavirus. We knew which vehicle we wanted to purchase from online research. Our Salaesale Person Troy Doering moved the Pathfinder into a service area; he along with (2) members of the service department completely wiped down the entire interior of the vehicle and allowed to test drive by ourselves without any interference or compromising social distating. Throughout the negotiations Sales Manager John Domask did an outstanding job of completing the sale quickly and very professionally while maintaining social distancing. When we went into the finance office Manager Jerad Brockel completely wiped down chairs, his desktop and presented new pens for signing the document. (we had brought are own pens for writing). The entire process took less than 4 hours which included the (1) hour we were on the test drive; mostly to explore the interior features of the vehicle. Great buying experience. More

Travis explained to me every work to be done in my vehicle and gave me a quote on advance. He contacted my extended warranty and explained. He was very kind, explicit and detailed. vehicle and gave me a quote on advance. He contacted my extended warranty and explained. He was very kind, explicit and detailed. More

Big Mike was an amazing sales person, and I also love working with Rob the sales manager. This is my third time purchasing a car at Russ Darrow Nissan, that tells how good the service is. working with Rob the sales manager. This is my third time purchasing a car at Russ Darrow Nissan, that tells how good the service is. More

Mike and Gerad were really professional and informative. They accommodated all my needs and answered all my questions. Great customer service! I felt very taken care of. They accommodated all my needs and answered all my questions. Great customer service! I felt very taken care of. More