Russ Darrow Nissan of Milwaukee

Unprofessional Sales Manager & Sales Rep Robert Garcia and David Earl will lie to your face quicker than a cat can lick the crack of his butt. I took my truck in for a noise I heard when acce Robert Garcia and David Earl will lie to your face quicker than a cat can lick the crack of his butt. I took my truck in for a noise I heard when accelerating on Feb 7th & Feb 12th. After the appointment on Feb 12th I still heard noise so I responded to their feedback email about my experience. Couple hours later I received a call from the GM Robert Garcia asking me to come back up to dealership to take him for a ride to see if he could get issue resolved. We went for a ride Robert heard noise I was talking about and next thing I know Robert talking about buying new tuck with same payment. David comes in show me a new 2018 Nissan Rouge. David made two separate appointments with me( Feb 13& Feb 15)to come in and see contract with Robert & himself. On both appointment David was a NO SHOW. Robert was in the building and never acknowledge me. The contract was showed to me by a person who pulls cars for sales person from parking lot. Robert never came over to speak or anything. To this day I still have noise with my truck 2015 Nissan Rouge. Robert nor David has called to say I’m sorry for miscommunication or nothing. I feel I was rudely treated my the General Manager of Sales Robert Garcia & Sales Rep David Earl. I advise people not to trust Robert Garcia or David Earl. They just want a sale. Take your business elsewhere. More

Pleasantly Surprised I was originally on site for service. When the diagnostic was presented to me-$1700 just to bring back to road worthy, I couldn’t in good conscious in I was originally on site for service. When the diagnostic was presented to me-$1700 just to bring back to road worthy, I couldn’t in good conscious invest that type of capital into a car I already had major reservations about. Joe from service brought Mike from sales over to me to discuss my options. Mike was easy going and genuine. I immediately took a liking to him and we got on just like old friends hanging out for the afternoon. He took the time to get my background and situation. He presented a couple of different options and made all the adjustments when I raised concerns. He also kept asking about my time and how my schedule looked throughout the afternoon. It was a complete 180 from my last horrific experience that put me into the vehicle that now demanded $1700. It was honestly quick and painless, with all the other departments coming in on queue as we progressed on the deal. Everyone involved from Joe in service, Mike in sales, to Bailey in Finance-they were also respectful of my time. Even the floor manager checked in with me from time to time. I would have lost money on how this scenario would have played out had you asked me beforehand-with my prior experience and just preconceived notions of dealerships in general. It was an organic experience-not too much attention nor absent of my needs on any level. I went in thinking I was having service to a car I planned on dumping within a year, to accelerating that plan by a year to that very day. Now I have a vehicle I absolutely love and feel safe in with that $1700 allocated to a new car instead of the crap with wheels I was riding around while rapidly depreciating daily. All my parameters were met. I will be recommending that anyone in the market go see Mike & company! More

Purchased used car We wanted to purchase a "bargain" vehicle. Mike helped us find a car within our price range. He took the time to search through list of high-mileage v We wanted to purchase a "bargain" vehicle. Mike helped us find a car within our price range. He took the time to search through list of high-mileage vehicles, finding a single-owner car with a good CarFax report that meets our needs. More

Great people! Great service! Thank you Taylor!!!! Anton K Always friendly, always care, always do there best. Just awesome. Especially Thank you, Taylor, for being always friendly, patient and willing to help Always friendly, always care, always do there best. Just awesome. Especially Thank you, Taylor, for being always friendly, patient and willing to help. Definitely, recommend. Five stars. More

Knowledgeable, Attention to Customer’s Needs Went to the dealership with a particular vehicle in mind. When that vehicle was not available, Michael and Probert bent over backwards to find us a ve Went to the dealership with a particular vehicle in mind. When that vehicle was not available, Michael and Probert bent over backwards to find us a vehicle that fits our needs. They were patient and really listened. They were quite professional and we came away happy with our choice with our any pressure or hassles. Will recommend to others and will always go back there. They have a first class team. More

Great customer service she's very friendly and customer service on point and quick emissions done Great place for service. The staff at Russ Darrow Nissan were very profes she's very friendly and customer service on point and quick emissions done Great place for service. The staff at Russ Darrow Nissan were very professional. More

Awesome buy I bought a 2015 Nissan altima one week ago. They car rides like a dream and is beautiful. Purchased my car at a great price. What I enjoyed most wa I bought a 2015 Nissan altima one week ago. They car rides like a dream and is beautiful. Purchased my car at a great price. What I enjoyed most was the stsff. Mike was my sales man. He was super sweet. Got me and my friend hot Coco while we test drove cars in Sub-Zero temperatures. He also stayed to hours after the dealership was closed to keep my friend company while I signed papers. On the day I came to pick up my car Mike offered to pick me up and drive me to the dealership (I live 30 mins away and was just in a car accident). He gave me a 3/4 tank of gas when he was only required to give me 1/4. They all went above and beyond to make fruit thier customers happy. I hope I don't need a new car anytime soon. But if I do I know where I will be buying from. More

My new Rogue! A big thanks to Rod and Adam for making my new car purchase go smoothly. I love the car and would suggest to everyone to check out Russ Darrow when l A big thanks to Rod and Adam for making my new car purchase go smoothly. I love the car and would suggest to everyone to check out Russ Darrow when looking for a new car. More

Almost perfect...almost! Transaction itself could be better but Robert Garcia and the Truck I purchased make up for some things that I found not ok. Some things unfortunately Transaction itself could be better but Robert Garcia and the Truck I purchased make up for some things that I found not ok. Some things unfortunately went sideways. They did their best to accommodate my needs but still fell short in some areas. All in all it's never perfect when you're buying a car although it should be. More

Best Customer Servive David Earl!!! If you need a Honest, Respectful and Professional Sales Man, David Earl will take Great Care if you!!! Best Customer Service in a long time!!! If you need a Honest, Respectful and Professional Sales Man, David Earl will take Great Care if you!!! Best Customer Service in a long time!!! More