Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.5
510 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
Contact Dealership
View Awards

2665 W Washington St

West Bend, WI

53095

Directions

By Type

Showing 510 reviews

April 23, 2025

Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with o More

by SAVAGELABINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Steinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

April 22, 2025

I was ignored, treated poorly, lied to, and sold a broken car. I will never go back. More

by AZIEGLER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drake Burke
2.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Frey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com

April 22, 2025

Very nice and professional. Friendly staff Didn’t have to wait long. Will go back. More

by MDJANSEN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Apr 22, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

April 22, 2025

Helpful They were friendly, not pushy, helpful, gave good suggestions. Its in a good location. Very accommodating. More

by CONNIESCHUH
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Garcia
Report | Print
Apr 22, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

April 20, 2025

Had a tire rotation and they forgot to tighten the lug nights. My wheels almost fell off while was driving. You’re very lucky I did t get hurt or hurt someone else. They said they’d take 40$ off the brak More

by yougiveyourselfaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Apr 21, 2025 -

Russ Darrow Nissan of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

April 17, 2025

Service on my Murano has been excellent. The service members listen to what I say and fix or correct the problem. I am very satisfied with the service. More

by GFSEMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Garland, Donald
Report | Print
Apr 17, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

April 16, 2025

Best dealership around. Everyone is so nice and helpful. Love Russ Darrow Nissan West Bend. More

by feuchtdennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

April 15, 2025

The service I get there has always been over the top! I appreciate how ur customer care is elite. Thank you More

by judilou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scheduling & service & mechanical dept
Report | Print
Apr 15, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

April 11, 2025

It was nice, I just wish I felt like I was not a problem there More

by dawn reidelbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 11, 2025 -

Russ Darrow Nissan of West Bend responded

Dawn, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

April 06, 2025

Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!! More

by skylersteinert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Steinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Nissan of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
3
...
51