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Russ Darrow Nissan of West Bend

West Bend, WI

4.6
770 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 770 reviews

June 11, 2026

Was very satisfied. Andrew worked for awhile for me to find the vehicle i was looking for. Was very much appreciated More

by CASTNAWAY
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 11, 2026 -

Russ Darrow Nissan of West Bend responded

It’s wonderful to hear our team could help you find the exact vehicle you were looking for. Thank you for sharing your experience and for trusting us during your search. We look forward to assisting you again in the future. Mitchell Darrow mitchell.darrow@russdarrow.com

June 11, 2026

1st time working with the dealership and I had a great experience. Staff was knowledgeable and willing to work to get the best deal possible More

by CHERMANN1975
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald jones
Jun 11, 2026 -

Russ Darrow Nissan of West Bend responded

We’re delighted that your first visit left you satisfied and that our team’s expertise helped secure a favorable deal. Thank you for choosing a used Nissan Pathfinder. We look forward to supporting you on the road. Mitchell Darrow mitchell.darrow@russdarrow.com

June 10, 2026

The facility is clean and efficient. I was greeted with 2 minutes of arriving at the facility. More

by Hunterbutterfield77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JUSTIN GERSONDE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2026 -

Russ Darrow Nissan of West Bend responded

It’s great to hear our facility felt clean and efficient and that you were greeted so promptly. Thank you for choosing a new Nissan Frontier, and enjoy the drive ahead. Mitchell Darrow mitchell.darrow@russdarrow.com

June 08, 2026

Very friendly individuals. There was a gentleman that worked there who went out of his way to get crayons for my 6 year old daughter to color (there were none in the kids room) More

by berdinek0409
Recommend Dealer
Yes
Jun 08, 2026 -

Russ Darrow Nissan of West Bend responded

We’re glad our team could brighten your visit by finding crayons for your daughter. Thank you for trusting us with your Jeep. We look forward to helping you both again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 08, 2026

Explains everything thoroughly. Sends a video showing everything they are talking about and did. No extra charges for just looking at something. More

by tammy.schommer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 08, 2026 -

Russ Darrow Nissan of West Bend responded

It’s great to know our team provided clear explanations with helpful video updates and no surprise fees. Thank you for trusting us with your Nissan Rogue; we look forward to serving you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 07, 2026

My rating and experience is definitely a 5, excellent! My wife and myself were blown away by Bella Kingman. Bella was very professional from start to the finish and at the end of the day I drove away with More

by RCMEYER4
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Garcia
Jun 07, 2026 -

Russ Darrow Nissan of West Bend responded

We appreciate your excellent feedback. We’re thrilled our staff member provided professional care throughout your visit and that you found our Nissan facility clean and welcoming. Thank you for choosing us for your Nissan and recommending us to others; we look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 06, 2026

I was there for 5 hours, no one has figured out how to fix my car, and now I have to bring it back again on Monday because they need more time to figure out what was wrong More

by Jacst1982
Recommend Dealer
No
Jun 11, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

June 05, 2026

We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs. More

by JEFFREYHOLTAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
JUSTIN GERSONDE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for sharing your positive experience. We’re thrilled our selection helped you find a used Nissan Rogue that fits your needs. Brandon will be pleased to hear your kind words and we look forward to helping you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 31, 2026

They were very efficient and courteous and I would recommend them to friends and family. I myself am a person who has worked on mine and many other people's vehicles. I just don't have as much free ti More

by FASTHEMI4STKT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2026 -

Russ Darrow Nissan of West Bend responded

We appreciate you recommending our service to friends and family. We’re glad the service package for your Chevrolet 2500 saved you time and provided courteous, efficient care. Mitchell Darrow mitchell.darrow@russdarrow.com

May 31, 2026

They are in a hurry to get the car out of the lot with out detailing it and very sloppy. It's a nice vehicle but there is a bunch of dents that weren't in pictures and didn't get even a chance to look bef More

by DOLLFACECNDY2
Recommend Dealer
No
Employees Worked With
Drake Burke
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Burke
Jun 07, 2026 -

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Please don't hesitate to reach out to us directly. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com