Russ Darrow Nissan of West Bend

very knowledgeable, easy to work with, very patient, and very helpful. He pointed out many options for me, i didn’t feel pressured at all which is great when looking at cars to fit into my budget very helpful. He pointed out many options for me, i didn’t feel pressured at all which is great when looking at cars to fit into my budget More

We recently purchased a used vehicle from Russ Darrow and are highly upset with my purchase. I was told my car was cleaned prior to us seeing it. It definitely was not. The smell of cigarette smoke was over are highly upset with my purchase. I was told my car was cleaned prior to us seeing it. It definitely was not. The smell of cigarette smoke was overpowering and during the test drive we found syrup in the glove compartment and coffee on the ceiling. I was told it would be cleaned that night before we came back to pick it up the next day. We were also told the car had been looked at. The following day the car still smelled, granted not as bad due to the ionizer running in the car when we arrived. We drove the car home and the smell increased and the car pulled greatly to the left needed an alignment. Later looking through the car we found several sources of mold throughout the car. We also found the spare tire was not secured in and burnt out lights were not changed. I asked to speak with a manager and I was told they would see who was available to talk to me and nothing. My husband called and we will see what they actually do. More

I felt this dealership was very dishonest. I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of course days later, no key fob. Now they tell me there is no second key fob and it will be 200 plus for me to have one made for the vehicle. Very dishonest people that work there and would never recommend this dealership to anyone. Edit: Mitch Darrow reached out to me and offered us a credit towards the purchase of a new key fob. Thank you so much Mitch for finding a resolution to this issue. More

Staff were professional, helpful, and courteous. Facility was clean and organized. Truly an excellent experience overall Facility was clean and organized. Truly an excellent experience overall More

Joe Craden was extremely helpful and didnt waste any of my time. As well he was very down to earth and got me in and out in 2 hours. my time. As well he was very down to earth and got me in and out in 2 hours. More

excellent service! Mechanic explained everything clearly. Oil change & inspection done efficiently! highly recommended! Friendly and Informative. Mechanic explained everything clearly. Oil change & inspection done efficiently! highly recommended! Friendly and Informative. More

Tim was my first contact at this dealership and he was wonderful to work with. He brought in a vehicle from another dealership for me and took the time to actually hear what I was looking for. Due to a wonderful to work with. He brought in a vehicle from another dealership for me and took the time to actually hear what I was looking for. Due to a family emergency, Brandon took over my appointment. Brandon was friendly, considerate of my time, and answered all my questions. Even after the sale he still continued to communicate with me regarding the extra key that was located at another dealership. I have no complaints about the salespeople that I worked with. More

The team at Russ Darrow Nissan were very prompt with quotes and options for new Sentra. Lease a pathfinder and a Sentra with two weeks due to their customer service. Had lease paperwork ready to go. Kyl quotes and options for new Sentra. Lease a pathfinder and a Sentra with two weeks due to their customer service. Had lease paperwork ready to go. Kyle was knowledgeable sales man and down to earth guy. Finance was optimized with minimal paperwork and usb drive with docs in if needed. More

Joe was awesome to deal with! Very clean dealership and friendly staff! Plus free coffee !!! Very clean dealership and friendly staff! Plus free coffee !!! More

Very kind and helpful. Cheerful and pleasant definitely would come back again to see him in the future. Cheerful and pleasant definitely would come back again to see him in the future. More