Russ Darrow Nissan of West Bend

In on time and out on time. They were pros.great job on everything and They were pros.great job on everything and More

Use your OWN financing, especially if you plan to pay off early. Don't take anyone's word here. They don't care ...except for the sale. I had a 800+ credit score, zero debt, zero mortgage and 100k income. early. Don't take anyone's word here. They don't care ...except for the sale. I had a 800+ credit score, zero debt, zero mortgage and 100k income. I could have and should have used my own credit union. Lesson learned. I was paying it off early anyways, but due to funds not currently available in account and didn't want to miss the opportunity, I thought the paperwork would be easier through them. They played the game and hammered my credit with multiple lenders to get terms changed. I guess they make more or get a kickback. How would I not qualify from 6 different lenders. The TITLE- In KS it is a requirement to have title in hand for inspection/registration- no exceptions. I made this known repeatedly. Nobody cared- Lender in Wisconsin holds title with a lien (which wasn't mentioned prior.) A month later the lender is telling me Wisconsin DMV is holding the title...WHAT! I need that title to get this registered. I have followed the lenders instructions and KS DMV instructions in getting this Title. Regardless, I will incur late fees due to temp tag will expire in two days and I'm told they may not be able to mail the title for 3 or 4 weeks, even after I paid the car off in full TODAY! I was sent an email to print the generous 30 day tag Tony forgot to send with the car. The experts here could have, but didn't steer me in a better direction to avoid this mess. I was already buying the car anyways. Joe worked with me quite well, but blatantly lied to me about wheel damage I was told would be fixed. ASSURED me it would be fixed- nope! John sent a nice email trying to resolve what was too late. Paige the cashier is more knowledgeable than all of them and was very helpful. She understood the title issue off the bat and worked to get me to the right people, but after the last signatures are made, nobody cares or is available. Bring your own lender, demand a 60 day tag and inquire about titles first if buying out of state or AVOID Russ Darrow Nissan of West Bend completely. You'll be happier. More

Responsive and knowledgeable. They work with you through the entire process Nice honest people who answer your questions They work with you through the entire process Nice honest people who answer your questions More

I rely on them to keep my work truck humming. They do a consistently great job. They do a consistently great job. More

Great customer service! Drake was very nice and answered all of my questions. I purchased my car late on a Friday night. He made arrangements to have me come another day to Drake was very nice and answered all of my questions. I purchased my car late on a Friday night. He made arrangements to have me come another day to have my car detailed. He also has called a few times to make sure I am happy with my new purchase. More

Joe in sales was great. Very attentive to my needs and requests. Made it a good experience. Jon was great in finance. Overall a good experience Very attentive to my needs and requests. Made it a good experience. Jon was great in finance. Overall a good experience More

Have only used the service department which is very good. The waiting area, which is in the showroom, is clean bright and comfortable with complimentary coffee cold drinks and snacks. Watching the sales and The waiting area, which is in the showroom, is clean bright and comfortable with complimentary coffee cold drinks and snacks. Watching the sales and finance staff interact with customers in a very positive and casual way wound definitely make me inclined to buy my next Nissan here. More

Very pleasant experience, professional, with great customer service. I also learned a great deal about the 2026 rogue. I was happy to learn I didn't need to buy a sunroof in order to get heated seats customer service. I also learned a great deal about the 2026 rogue. I was happy to learn I didn't need to buy a sunroof in order to get heated seats. Drake was the salesperson who answered all my questions even though I told him I would not be in the market at this time. More

Problem was to re-install my blue tooth in rougue since I just got a new cell phone and previous info was deleted. Called to verify that was a service they did and stopped by the dealership. Sales consulta just got a new cell phone and previous info was deleted. Called to verify that was a service they did and stopped by the dealership. Sales consultant Joey was very helpful and completed the task very successfully. I would highly recommend this Russ Darrow Nissan dealership in West Bend Wisconsin. Fantastic customer service More

Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky great . Highly recommend hands down. Thank you Becky More