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Russ Darrow Toyota of West Bend
West Bend, WI
990 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 990 reviews
August 09, 2019
The bes car dealer We bought our third car there, it's amazing how they work to give as the best price and services. Thanks Jim Dunker for your help. We bought our third car there, it's amazing how they work to give as the best price and services. Thanks Jim Dunker for your help. More
by Torfow1977
Employees Worked With
Jim Dunker
August 07, 2019
Had an amazing experience! Came in to see what I would get when trading in my vehicle, and test run a few vehicles. Wasn’t sure if I would be getting one because they weren’t in Came in to see what I would get when trading in my vehicle, and test run a few vehicles. Wasn’t sure if I would be getting one because they weren’t in my price range with the credit I had. They really worked with me and gave me great deals and walked out with my dream vehicle that is still in my price range. More
by Christine.13
August 06, 2019
Casual drive with goal of buying eventually. Excellent attention to detail. I liked how he offered drinks in fridge. It was a hot day. Presented a car with drive with goal of buying eventually. Excellent attention to detail. I liked how he offered drinks in fridge. It was a hot day. Presented a car with all that I wanted and the one thing it didn’t have, he said they could acquire. I wanted all black exterior and interior. More
by Cori
Employees Worked With
Jim Dunker
August 04, 2019
Purchase of 2016 RAV4 I came to Russ Darrow in search of a used RAV4 and I was treated like family from day 1. They were great about explaining the vehicle features to me, I came to Russ Darrow in search of a used RAV4 and I was treated like family from day 1. They were great about explaining the vehicle features to me, the price was in line with Kelley Blue Book and they were Clear throughout the entire trade-in and buying experience. More
by Holzt1
August 02, 2019
Used car purchase Salesmen were available without being pushy. He was knowledgeable, attentive ,patient & took the time to research questions that needed more clarifica Salesmen were available without being pushy. He was knowledgeable, attentive ,patient & took the time to research questions that needed more clarification. Overall, a good experience. More
by MJAM
Employees Worked With
Robert Burger, Miranda Zarling
August 02, 2019
Used car purchase Friendly people to work with. Salesman Bob Burger was helpful and courteous. Looked at new and used vehicles decided on used Toyota Tacoma. I w Friendly people to work with. Salesman Bob Burger was helpful and courteous. Looked at new and used vehicles decided on used Toyota Tacoma. I would return for future purchases More
by Tmac111
Employees Worked With
Robert Burger
August 02, 2019
lack of service I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told to bad. The paint issue was originally covered under warranty and had the entire bed and tailgate of the truck repainted within the first 6 month of ownership. Now they will not repair other factory paint flaws. City and Rob do not have any customer service abilities but on the other hand Dan does a great job. I am no longer taking my truck to Russ Darrow Toyota in west bend wi. More
by Toyota2015
August 01, 2019
Incredibly Rude I came to test drive two cars. During the first test drive, the salesperson (can't remember his name, but he told us he was leaving for the military i I came to test drive two cars. During the first test drive, the salesperson (can't remember his name, but he told us he was leaving for the military in the fall) was friendly and answered all our questions. I told him that I had very specific things I was looking for in a car, and I was just starting to try to get a feel for what kind of car I would like. The second test drive was very different. The car didn't meet my requirements, but I wanted to drive it anyway. The salesman grumbled as we were leaving the lot that he doesn't get paid for test drives, and that maybe I should just park it. I thought he was making a bad joke, so I continued. He would only give us Yes/No answers IF he answered us at all! When I asked how much the car was, he said, "It's not like you're going to buy it...." It was absolutely one of the rudest things I have ever experienced. But I guess it worked out in the end because I went across the street to another dealership and ended up buying a vehicle that same day! More
by kjm1116
Employees Worked With
Not sure!
July 26, 2019
Awsome Every one was super nice and easy to work with. I Will recommend every one to go in and talk to Travis and Matt. Fast and easy buying experience. Every one was super nice and easy to work with. I Will recommend every one to go in and talk to Travis and Matt. Fast and easy buying experience. More
by Box Builder
July 24, 2019
nice and laid back Jim was nice and approachable. Not pushy or anything like that. Would do business with again. He even grabbed something from our trade in that we forg Jim was nice and approachable. Not pushy or anything like that. Would do business with again. He even grabbed something from our trade in that we forgot. More
by Matt K
Employees Worked With
Jim Dunker
