Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Toyota of West Bend
West Bend, WI
994 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 994 reviews
June 09, 2018
Flat tire repair Good service. I'm always treated well when I go there. I Have going there for over 5 years. Recommend it to my friends and family. Good service. I'm always treated well when I go there. I Have going there for over 5 years. Recommend it to my friends and family. More
by Nurse4213
Employees Worked With
Daniel Rouse
June 07, 2018
The whole experience was smooth, without pressure, very prof Brianna was outstanding . This transaction was her 2nd and she handled it with urgency,great follow-up,detailed listener, professionalism, and friendl Brianna was outstanding . This transaction was her 2nd and she handled it with urgency,great follow-up,detailed listener, professionalism, and friendly. I wish her all the luck and support. Great job Brianna. More
by Jmorgen
Employees Worked With
Rob Hagan, Danny Shutts, Brianna Gonyo
June 06, 2018
Oil change service Great overall service, only concern was $49.95 quote to clean 1 battery terminal corrosion and $4.95 shop charge for repair order?? Seems a little ex Great overall service, only concern was $49.95 quote to clean 1 battery terminal corrosion and $4.95 shop charge for repair order?? Seems a little excessive More
by Wayne
Employees Worked With
Jessica Clemens
June 06, 2018
Outstanding Service Another excellent experience with the service department at Russ Darrow Toyota and in particular Dan Rouse. He always provides exceptional customer se Another excellent experience with the service department at Russ Darrow Toyota and in particular Dan Rouse. He always provides exceptional customer service and makes sure the job is done right and in a timely fashion! More
by Chainsaw
Employees Worked With
Daniel Rouse
June 04, 2018
Lied about warranty I bought a car 7 year ago from them .When fianace guy ask me about extended warranty ,I told him I did need one . It was a Toyota which I did have a p I bought a car 7 year ago from them .When fianace guy ask me about extended warranty ,I told him I did need one . It was a Toyota which I did have a problem ever. Well he told me if I bought extended warranty and didn’t use it I would get my money back! Well 7 years later I call up to find out what I have to do to get my money back 1700 dollars and they tell me I don’t have that. Will never go back there again! More
by Russdarrownoway
Employees Worked With
May 29, 2018
New car purchase Great salesman, Jesse was very knowledgeable on the Toyota lineup. Very pleasant and professional young man, I would definitely seek him out in the fu Great salesman, Jesse was very knowledgeable on the Toyota lineup. Very pleasant and professional young man, I would definitely seek him out in the future when looking to buy again. Do what you have to to keep him at Russ Darrow. Great people are hard to find. More
by LTV2018
Employees Worked With
Jesse Blanchard
May 28, 2018
Honda Accord 2010 Travis was our salesman. He had the car ready for us to drive. He was informative and friendly without putting pressure on us. We bought a 2010 Hond Travis was our salesman. He had the car ready for us to drive. He was informative and friendly without putting pressure on us. We bought a 2010 Honda Accord and are very pleased with it. Thank you Travis for the great job and for being a nice guy! More
by Tracyj
Employees Worked With
May 28, 2018
2012 Toyota Camry Very satisfied with the car. Took a little longer than anticipated for approval of loan but I understand it was late at night. Travis was a great sale Very satisfied with the car. Took a little longer than anticipated for approval of loan but I understand it was late at night. Travis was a great salesman and very knowledgeable. More
by Denise Bergseth
Employees Worked With
May 26, 2018
Friendly and courtious buying experience Rick was very friendly and courteous when he greeted me in the lot and throughout the entire purchasing process. It was a pleasure doing business with Rick was very friendly and courteous when he greeted me in the lot and throughout the entire purchasing process. It was a pleasure doing business with him. Tim More
by Tim WB
Employees Worked With
Richard Hodge
May 26, 2018
Best Dealer in Town! Monte helped me from start to finish, went to another location just to get me the perfect car, just what I wanted! The process was quick, easy, no gim Monte helped me from start to finish, went to another location just to get me the perfect car, just what I wanted! The process was quick, easy, no gimmicks, no empty sales pitches. Went home in my dream car for a great price. Thank you! More
by Shi0414
Employees Worked With
Monte Berry
