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Russ Darrow Toyota of West Bend
West Bend, WI
946 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 946 reviews
December 29, 2017
Great Very knowledgeable and great to work with. I appreciate their willingness to take time to talk us through the entire process. Thanks again for your Very knowledgeable and great to work with. I appreciate their willingness to take time to talk us through the entire process. Thanks again for your help! More
by Niceguy
Employees Worked With
Michael Wagner, Danny Shutts
December 28, 2017
It was hassle free They did not force anything on us and the sales staff was very helpful our total experience was awesome Michael Wagner was very helpful with our purch They did not force anything on us and the sales staff was very helpful our total experience was awesome Michael Wagner was very helpful with our purchase More
by Otter
Employees Worked With
Michael Wagner
December 26, 2017
Sales, Excellent staff The staff was very friendly and not pushy. They answered all my questions and if they didn't have the answer they got it for me. Financing was easy as The staff was very friendly and not pushy. They answered all my questions and if they didn't have the answer they got it for me. Financing was easy as well. All the staff we dealt with were very friendly and patient with whatever questions we had. Overall a great experience. This is our second new vehicle purchased from them and we would definitely go back and recommend to others. More
by Patrick17
December 26, 2017
Thank you Ralph! Thank you for going above and beyond for us! Ralph has been incredibly helpful with vehicle knowledge & remained patient in our selection process at R Thank you for going above and beyond for us! Ralph has been incredibly helpful with vehicle knowledge & remained patient in our selection process at Russ Darrow Toyota. We can't thank you enough Ralph! More
by Alicia.Whitby
Employees Worked With
Ralph Racette
December 18, 2017
4th Vehicle We have worked with Ralph to lease or buy our last 4 vehicles and have always had a good experience. We have loved all of our Toyotas. We have worked with Ralph to lease or buy our last 4 vehicles and have always had a good experience. We have loved all of our Toyotas. More
by haydenlove23
December 15, 2017
New car We had a wonderful experience. Jacob was very personable and polite and patient. He helped us with the car computer. He is an asset to your company. We had a wonderful experience. Jacob was very personable and polite and patient. He helped us with the car computer. He is an asset to your company. He helped us get what we wanted. Michael and Terry Mantel More
by mantel, m&t
Employees Worked With
Justin Gersonde, Jacob Verhaalen
December 15, 2017
Excellent service and courtesy ride. The truck was done when they said it was and the courtesy drivers were right on time even in the snow fall. The truck was done when they said it was and the courtesy drivers were right on time even in the snow fall. More
by Tundra
Employees Worked With
Don and Dick the drivers, Daniel Rouse
December 12, 2017
Very helpful! Everyone was very helpful and quick to respond to my questions. Communication was open and very informative! I appreciated their guidance and assistan Everyone was very helpful and quick to respond to my questions. Communication was open and very informative! I appreciated their guidance and assistance through the process! More
by murphylr2
Employees Worked With
Justin, Ralph Racette
December 11, 2017
Service and sales Mother in law needed a car and found one she liked. I drive a Toyota with recall service needed, so I started that process while waiting for her. Ever Mother in law needed a car and found one she liked. I drive a Toyota with recall service needed, so I started that process while waiting for her. Everything was handled great and professional. I will start here when looking to upgrade. More
by Joodsdad
December 10, 2017
Buying a new car Had all my wants and needs fulfilled on the 6th. Had great friendly service, with equal treatment. When I bought my car I felt like I was being treate Had all my wants and needs fulfilled on the 6th. Had great friendly service, with equal treatment. When I bought my car I felt like I was being treated as a human being unlike the other dealers where they only saw me as a customer. Would highly recommend to anyone! Heather and Megan did a great job with making my wants and needs fulfilled and then some! Thank you again ladies More
by Daemon R.
Employees Worked With
