Russ Darrow Toyota of West Bend

Service I recently switched to this dealership to service my van because of the proximity of the dealership. I brought my vehicle in and told them what was w I recently switched to this dealership to service my van because of the proximity of the dealership. I brought my vehicle in and told them what was wrong and what needed to be fixed but yet was still charged in excess of $100 for diagnostics. They further charged me two hours shop labor time for a job which takes 10 minutes to complete (I've done the job myself before). It's one thing to make money for the services you provide (and I did not expect to walk away not paying anything), but it's another thing when you take advantage of the customer and charge them excessively. I will NOT be going back to this dealership for service or to purchase my upcoming vehicle. More

great experience My experience at Russ Darrow was amazing. The whole buying experience here was pleasant and professional. We will be recommending Russ Darrow They hel My experience at Russ Darrow was amazing. The whole buying experience here was pleasant and professional. We will be recommending Russ Darrow They helped us to test drive and look at a variety of different vehicles. More

greatest work as always at Russ Darrow The staff at Russ Darrow are very personable They helped me get a great deal. I would definitely come back when I need a car again! I was very impress The staff at Russ Darrow are very personable They helped me get a great deal. I would definitely come back when I need a car again! I was very impressed! More

support is extremely quick Russ Darrow This is the second car that I have leased from Russ Darrow When I am in the market for a new car they are my first choice! I Absolutely love my car!! This is the second car that I have leased from Russ Darrow When I am in the market for a new car they are my first choice! I Absolutely love my car!! Thank you Russ Darrow I felt very comfortable walking out of the dealership.  More

Painless car shopping at Russ Darrow Toyota This was the best car buying experience I've ever had. It was such a pleasure dealing with all the members at the dealership. the facilities are comfo This was the best car buying experience I've ever had. It was such a pleasure dealing with all the members at the dealership. the facilities are comfortable and well suited to my purchasing and service needs They were very helpful through the whole process of buying the car I ended up getting. More

Painless car shopping It's usually a pain buying a car from a dealership a pleasure to deal with through the entire buying process We look forward to working with you in th It's usually a pain buying a car from a dealership a pleasure to deal with through the entire buying process We look forward to working with you in the future. I have been taking my car there for service for years More

Russ Darrow exceeded all my expectations This is my second time buying a car the staff was very welcoming and kind Once again the Russ Darrow team delivered a great deal for an excellent car! This is my second time buying a car the staff was very welcoming and kind Once again the Russ Darrow team delivered a great deal for an excellent car! They provided excellent customer service and provided a great deal of information about cars and pricing to help me narrow down my choice. More

pleasant and stress free We came into Russ Darrow looking for a used car Russ Darrow was patient and knowledgeable, helped us get the vehicle at a good price.  very precise an We came into Russ Darrow looking for a used car Russ Darrow was patient and knowledgeable, helped us get the vehicle at a good price.  very precise and clear in explaining us the various insurance options and in quickly doing the paperwork. Our Salesperson was very helpful and knowledgeable about the car. More

Thanks for a great buying experience! This was truly the easiest and quickest my husband and I have ever purchased a vehicle. Everyone from Sales to Financing were a pleasure to work with This was truly the easiest and quickest my husband and I have ever purchased a vehicle. Everyone from Sales to Financing were a pleasure to work with. More

great selection I am very happy with my experience at Russ Darrow It was such a pleasure dealing with all the members at the dealership. Will definitely go back to Ru I am very happy with my experience at Russ Darrow It was such a pleasure dealing with all the members at the dealership. Will definitely go back to Russ Darrow for maintenance and other repairs when needed. The sales staff took their time to go through everything with us More