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Russell & Smith Honda

Houston, TX

4.8
2,509 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,509 reviews

June 17, 2016

Karan is the Best! This was not the first car we purchased at Russell & Smith Honda, and it will not be the last. Every step of the purchasing process was amazing. Karan More

by Mickallle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Linder
Jun 17, 2016 -

Russell & Smith Honda responded

That's what we like to hear! Customer satisfaction is our number one goal and we'll always do our best to make sure everything your family needs is taken care of when you're with us. Feel free to drop by and see us again if there's anything else you need. Thank you!

June 17, 2016

Rip Off I brought my car in for repairs on Thursday, June 16, 2016 which was covered by my powertrain warranty and your service advisor Stephen Gonzalez said More

by Mr. Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Gonzalez
June 17, 2016

Great Experience Karan was very helpful and knowledgeable about every detail of the car I wanted. He did a great job of keeping me updated on the incoming stock withou More

by meaves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2016 -

Russell & Smith Honda responded

Thank you for the recommendation! We appreciate you sharing your experience with our team and we can't wait to work with you again in the future. Thanks again!

June 17, 2016

Great Option Karan was able to present me with an excellent option for my needs in a one time paid lease. I was really impressed with his knowledge of the products More

by bzar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jad Aboul-Jibin
Jun 20, 2016 -

Russell & Smith Honda responded

We're glad we could help! Customer service is very important to our team and we'll always be here for you if you need anything else. Thank you!

June 15, 2016

Pleasnt excellent Experience I was shopping for a car and Selam was very courteous and helpful. She exceed our expectations of what a great agent would be. She even stayed after h More

by MSEFEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Selam Fesehatsion, Oscar Duran
Jun 17, 2016 -

Russell & Smith Honda responded

Thank you for your recommendation! It's great to hear how much you enjoyed working with Selam and our team to find exactly what you had been looking for in a new ride. Please let us know if you need anything else!

June 13, 2016

Awesome Car Pro Experience I had a terrific experience at Russell Smith Honda, we contacted the dealership via email and were reached back by David Nelson that gave me the most More

by Diana Newsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Nelson
Jun 13, 2016 -

Russell & Smith Honda responded

That's what we like to hear, Diana! Our team will always be working as hard as they can for you to make sure you have everything taken care of when you're at our dealership. Thank you!

June 13, 2016

Best buying experience Selam & Deno provided me with the best buying experience, I have bought many cars in the past, but this was the best I have ever had! More

by Hjmajoue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jun 17, 2016 -

Russell & Smith Honda responded

That's what we aim for! We always want you to have an awesome experience working with our team to find that perfect, new ride. Thank you!

June 13, 2016

Very co-operative and helpful employee. She is very helpful and providing all healthy information about the purchase. Also leading customers to the respective personals the making quick pape More

by John Varughese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jun 17, 2016 -

Russell & Smith Honda responded

We're glad we could help, John! If there is ever anything else our team can do for you, please don't hesitate to give us a shout. Thank you!

June 12, 2016

No hiccups in dealing with RSHonda team unlike other My first contact was Ian Nylander who gave me drive out price + proPal for Honda Pilot 2016 EX-L. Unlike other dealers in town they quoted rather sli More

by Shanti007
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Nylander, Jack Dino Varcados
Jun 13, 2016 -

Russell & Smith Honda responded

Thank you for coming in to see us! Customer service is a top priority for our team here at Russell & Smith Honda and we never want to mislead you in any way when you are looking for your next new ride. Please let us know if there's anything else we can do for you. Thanks again!

June 11, 2016

Great buying experience with Karan ! i worked with Karan and the experience was a pleasure, in spite of the dealership being very busy at time of visit. Karan took care of me the entire t More

by ACR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2016 -

Russell & Smith Honda responded

That's what we like to hear! We'll always do our best to make sure any questions you might have are answered and that you have all the information you'll need to make a decision on your next new ride. Thank you!

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