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Russell & Smith Honda

Houston, TX

4.8
2,503 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,503 reviews

May 08, 2016

Low pressure This is our second Honda from Russell & Smith. The staff and service staff has always treated us as family. Aveann was great! She was a good listener More

by jkv0710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aveann Douglas
May 09, 2016 -

Russell & Smith Honda responded

Thanks for coming back again! Customer service is very important to our team and we'll be here for you if you need anything else. Thank you!

April 30, 2016

Quick, attentive, and professional. This was my 7th car and 4th Honda purchase -- the 3rd from Russell & Smith Honda. It was unplanned; but my Civic was totaled by the April 18, 2016 fl More

by Mochni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Nylander, Jack Dino Varcados, Selam Fesehatsion, Jad Aboul-Jibin
May 02, 2016 -

Russell & Smith Honda responded

Thank you for your continued support! We really appreciate you coming back to work with us once again and we're always going to do our best to make sure you have an awesome experience with our team. Thanks again!

April 30, 2016

Great Experience! As a first time buyer my experience with the staff at Russel and Smith went great. They were able to help ,e get into a nice car. More

by cmerritt89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Natali Wood, Ari Imanraharja, Jad Aboul-Jibin
May 02, 2016 -

Russell & Smith Honda responded

We're glad we could help! If you ever have any questions for our team, please don't hesitate to give us a call when you've got a moment. Thank you!

April 30, 2016

Attentive Staff I purchased a 2016 Honda Pilot and was very impressed with Aaliyah Webb, Andy Tran, and Jad Aboul-Jibin. All were very professional and knowledgeable More

by David L Pallante
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaliyah Webb, Jad Aboul-Jibin
May 02, 2016 -

Russell & Smith Honda responded

We're glad we could help, David! Please let us know if you need anything else for your new Pilot. Thank you!

April 28, 2016

Smooth and easy transaction Karan and Trey made my day by making this process fast and simple. They took the time to explain everything and made sure that I left satisfied. Wou More

by tenguin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel, Trey
Apr 29, 2016 -

Russell & Smith Honda responded

Thank you for this feedback! We strive to provide the absolute best customer experience and we're delighted Karan and Trey made that happen. See you next time!

April 27, 2016

Great Experience I would definitely recommend this dealer to friends and family. Ari did an excellent job. The process was painless. Thank you for a great experience. More

by Hond4life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natali Wood, Ari Imanraharja, Jad Aboul-Jibin
Apr 28, 2016 -

Russell & Smith Honda responded

That's what we like to hear! Thank you for sharing your thoughts about Ari and your time in our sales department. We hope you're loving your new ride!

April 24, 2016

Great experience buying my first Car! Got my very first car from here. Amazing experience! Dennis Lewis is a great salesperson and helped me get the exact car that I wanted. Really worked More

by nsh15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Lewis, Natali Wood
Apr 25, 2016 -

Russell & Smith Honda responded

We're so happy to hear that you had an amazing first car buying experience with us! Thank you for letting us know that Dennis did such an excellent job helping you get into your new vehicle. We hope you enjoy it for many years and we hope to see you again some time in the future!

April 20, 2016

Excellent experience Thank you for an excellent experience purchasing a car at Russell & Smith. Aveann Douglas reached out to me after I submitted my online request for i More

by claireb7tx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey in Finance was a joy and made the whole process painless! thanks Trey!, Aveann Douglas
Apr 21, 2016 -

Russell & Smith Honda responded

That's great to hear! We're so happy that you had such an awesome experience working with Aveann and our team to find your new ride. If you ever have any questions for us, please don't hesitate to stop back in to the dealership. Thank you!

April 18, 2016

THE BEST!!!!!!! The process when I was getting a car was fast and easy and very helpful. the place was so comforting and really pleasant to be in. i am so happy i got More

by neveen sidhom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Apr 19, 2016 -

Russell & Smith Honda responded

That's what we like to hear! We'll always do our best to make sure you find the car you're looking for and that all of your questions have been answered. Thank you!

April 18, 2016

No B.S. exactly like I asked for I came to Russell & Smith Honda right after walking out on another dealer because they were B.S. ing me. I knew exactly what I wanted because I had sp More

by Gonzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dung Le
Apr 18, 2016 -

Russell & Smith Honda responded

Thank you for sharing your experience! Customer service is very important to our team and we hope to see you again in the future. Thanks again!

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