
Russell & Smith Honda
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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No pressure, Ari is an excellent salesman. I am from Fort Worth and would drive back to buy another car from Ari. Ari kept helping me figure out how to make things work on the car well past whe I am from Fort Worth and would drive back to buy another car from Ari. Ari kept helping me figure out how to make things work on the car well past when the sell had taken place. He was very honest. More
"Best Car Buying experience" Finance manager worked hard to match me with the best car financing, manager provided me with exceptional service and Ari exceeded my expectations. Finance manager worked hard to match me with the best car financing, manager provided me with exceptional service and Ari exceeded my expectations. Barbara C. More
Honest Salesman On September 27th, 2017 me and my Mother entered Russell & Smith Honda dealership and was greeted by Christopher Gossett. This gentleman treated me an On September 27th, 2017 me and my Mother entered Russell & Smith Honda dealership and was greeted by Christopher Gossett. This gentleman treated me and my Mother with the highest possible customer service any customer could ask for. This great salesman patiently answered all of my questions and communicated up until my license plates arrived. I highly recommend Christopher Gossett as your next Salesman. More
Smooth and Easy! I’ve been looking for the best deal on getting a new car and this dealership just made it easy as 1,2,3. I came in without any appointment, meet Henr I’ve been looking for the best deal on getting a new car and this dealership just made it easy as 1,2,3. I came in without any appointment, meet Henry Reece (Awesome Sales Agent) - he is not the pushy type of guy, he is knowledgeable, polite, kind and professional. The best thing i like about Henry is he give no pressure to the customer, he give space for decision making. I was presented with a good deal on my trade-in by Philip. All transactions went smoothly, easy peasy! I got most of what i expected with the deal. After 4 days, my new car arrived. Got a call and ready for pick-up. Jad made a quick presentation on Finance and Honda service guarantee, he was straight to the point and made everything clear. Thank You, R&S Honda. Between, i went to 3 other Honda dealership in Houston and none of them was professional and good enough like the staff at Russell and Smith Honda. Good Job! More
Quick and friendly Joey was helpful in showing me all the vehicles I wanted to say and the purchase went without a problem. They didn't take too much time with the paper Joey was helpful in showing me all the vehicles I wanted to say and the purchase went without a problem. They didn't take too much time with the paperwork and I got everything on time. More
Worst Experience Ever I would give this place negative stars if I could. I bought a brand new car from them a month ago and have had nothing but issues since driving off th I would give this place negative stars if I could. I bought a brand new car from them a month ago and have had nothing but issues since driving off the lot. My touch screen goes black, freezes, gets stuck on the camera, am unable to touch anything or it glitches. The buttons on my steering wheel that control the volume and enable to change songs also malfunctions. They just stop working. You think They sold me on Apple Car play which has worked MAYBE twice. I have called the dealership and have spoken to numerous people, all of which haven’t been the least bit helpful. One of them actually told me my screen was acting up because I wasn’t using an Apple cord, which I am. Another guy told me to hold a button down to reset my screen. Why does a 2017 Car need to have its screen constantly rebooted? I called once again because the instructions they gave me didn’t work and was told to bring my car in the following day. I’m sorry, I work to be able to afford the vehicle I JUST bought. If you want me to bring my BRAND NEW car to be looked at then provide me with a loaner car. Nope. Can’t do it. Can’t come up with any other options as well. Providing quality customer service isn’t difficult. Doing right by the people that give you their hard earned money isn’t difficult either. What happened to good customer service? This place lacks integrity, customer service and any sort of standards. More
Excellent sales service I was contacted by David Nelson from Russell and Smith Honda. I returned a text late that evening. David instantly gave me choices with low no hassle I was contacted by David Nelson from Russell and Smith Honda. I returned a text late that evening. David instantly gave me choices with low no hassle pricing. I knew the price David gave me was very good because I had bought two Honda's previously this year. David reserved a car for me over the phone that I was interested in I drove in the next day with no appointment and David came out immediately and showed me more options that I originally choose the night before.. David showed us many different options and was very informative of the differences and price. We purchased the vehicle that day. I believe with David's help we made a very good choice. I plan to purchase our next Honda from David at Russell and Smith More
EXCELLENT CUSTOMER SERVICE/EXPERIENCE Boubacar Kouyate was very helpful in my civic hatchback purchase. I would recommend him to anyone looking to purchase a honda vehicle to get the best Boubacar Kouyate was very helpful in my civic hatchback purchase. I would recommend him to anyone looking to purchase a honda vehicle to get the best deal. More
Nearly 30 years doing business with RS Honda We buy Hondas because they're reliable and we trust Russell & Smith sales and service - so much so that we've purchased four cars there and serviced t We buy Hondas because they're reliable and we trust Russell & Smith sales and service - so much so that we've purchased four cars there and serviced ten cars there. Why go anywhere else? More
Excellent Buying Experinece Sung Park was very helpful in our Honda Pilot buying experince. He is a great salesperson and very friendly. I would defintely look for him if I deci Sung Park was very helpful in our Honda Pilot buying experince. He is a great salesperson and very friendly. I would defintely look for him if I decided to purchase another Honda vehicle. More