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Russell & Smith Honda

Houston, TX

4.8
2,503 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,503 reviews

February 20, 2016

Karan Patel is an amazing. patient salesman Karan has been amazingly patient with me while I searched, questioned, and drove different cars. He was friendly, honest and personable. Karen Keys, p More

by kkeys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2016 -

Russell & Smith Honda responded

We're glad we could help, Karen! We appreciate your kind words and can't wait to help you out again in the future. Thank you!

February 19, 2016

Thank you selam!!! Thank you Selam for making my car buying experience so painless and helpful and just plain easy!! You were helpful, knowledgable about every car and e More

by BeilulT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Feb 19, 2016 -

Russell & Smith Honda responded

We're glad we could help! Customer service is very important to our team and we'll always do what we can to make sure you find exactly what you're looking for. Please let us know if you have any questions for us about the CR-V! Thank you!

February 19, 2016

Honda pilot My growing family needed a 7 seater vehicle. Russel smith was the first dealer ship I stopped at because well, it was very close to where I live. I pl More

by Sid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Feb 19, 2016 -

Russell & Smith Honda responded

Thank you for sharing this with us! Selam is a very important part of our team here at Russell & Smith Honda and we're so happy to hear how much you enjoyed working with her to find your Pilot. Please stop back in to see Selam and our team again soon!

February 19, 2016

Thank You! Selam went over and above to make my purchase a stress free and pleasant experience. She worked hard getting me the right price for my vehicle, she wa More

by Akash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Feb 19, 2016 -

Russell & Smith Honda responded

That's what we like to hear! We never want you to feel any pressure from our team when you are looking for a new ride with us. We can't wait to help you out again in the future. Thank you!

February 17, 2016

Karen Patel is #1 in my book! I went w/my friend to buy a car. Since they are also my dealership I knew she'd be happy. Karen is brilliant, respectful, diligent & aims to meet cust More

by Chatty Kathi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey
Feb 18, 2016 -

Russell & Smith Honda responded

We're glad we could help! We really appreciate your business and hope you'll stop back in to see us if there's anything else you need from our team. Thank you!

February 15, 2016

Great Experience This is the second car that I have purchased from Memo Torres. His customer service skills are first rate and I would recommend him to a friend. More

by carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Memo Torres
Feb 16, 2016 -

Russell & Smith Honda responded

Thanks for coming back to see us again! Customer service is very important to all of our team and we really appreciate your recommendation. Thank you!

February 14, 2016

An excellent buying experience--for the fourth time! Another perfect transaction at Russell & Smith Honda. You could say we like R&S--our new CR-V is the fourth car we bought from them. Selam and Dino ar More

by Nancy and Don
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Selam Fesehatsion
Feb 15, 2016 -

Russell & Smith Honda responded

Thank you for your continued support! We're always thrilled to see you and help you find what you're looking for. We hope you're loving the new CR-V and please let us know if you ever have any questions for us. Thanks again!

February 14, 2016

Simplicity & Ease I'm glad I made the decision to go with Russell &Smith Honda. Karan Patel was excellent, he made the car buying experience worth while!! More

by Krysmac2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms. Lumen , Natali Wood
Feb 15, 2016 -

Russell & Smith Honda responded

We're glad we could help! If you ever need anything else for your new ride, please don't hesitate to stop back in and see us once more. Thank you!

February 13, 2016

Great buying experience for first timer I went in and the whole process was painless. A gentleman by the name of Karan Patel showed me the car I wanted and it was absolutely awesome. From th More

by jurv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2016 -

Russell & Smith Honda responded

That's what we like to hear! We want you to have a great experience whenever you come in to see us and we'll always do our best to help you find exactly what you need. Thank you!

February 11, 2016

Fantastic Buying Experience Karan Patel made this happen. He is knowledgeable, professional and he went over and above to find just the right car for us. The car he found exceede More

by Abbey
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2016 -

Russell & Smith Honda responded

Thank you for sharing your experience, Abbey! Customer service is one of our team's highest priorities and we're so happy to hear how much you enjoyed working with Karan to find your CR-V. We hope you'll come back to see us again soon!

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