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Russell & Smith Honda

Houston, TX

4.8
2,510 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,510 reviews

December 25, 2018

Tire help Eli was able to change my appointment and meet my needs to get my flat tire fixed and tires rotated in a timely fashion! helpful team at Russell smit More

by Rkneedham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Dec 28, 2018 -

Russell & Smith Honda responded

Awesome to hear! We are glad Eli was able to help! Thanks for the great review!

December 24, 2018

Great service Saturday morning I didn’t make an appointment my car to be serviced so I was prepared to wait for a long time but I was in and out in 30mins for an oi More

by Edlinc2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mendenhall in service
Dec 28, 2018 -

Russell & Smith Honda responded

That's great to hear! We are glad Michael was able to help with the service experience! Thanks for stopping in and we look forward to seeing you again!

December 24, 2018

Oil change Fantastic service and a short wait time. During wait time I saw other customers come in for service and they was treated real nice by the service advi More

by tmike72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parham Payrovi
Dec 28, 2018 -

Russell & Smith Honda responded

Great to hear! We are thrilled Parham was able to help! We are glad your service went so well!

December 23, 2018

2019 Pilot Good experience. Memo did not waste time. He also showed me the other pilot has a dent that’s why he change it. Only concern with any dealership af More

by Pilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Memo Torres, Jack Dino Varcados, Nicholas Linder
Dec 28, 2018 -

Russell & Smith Honda responded

Great to hear that Memo was able to do a great job! We are thrilled that we were able to get you into the vehicle you liked! Thanks for stopping in!

December 22, 2018

Constantine was excellent. Constantine in service department was friendly and helpful. He explained my issue and made sure I got a fair price for the service. Good service. More

by Serviceman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Dec 28, 2018 -

Russell & Smith Honda responded

That's awesome to hear! We are thrilled that Constantine was able to provide great service!

December 21, 2018

Bought new car Got the best price from R&S. Checked all other dealers in the Houston area. They were great to work with. Done business with them for 9 years now and More

by DaleH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Hanson Le
Dec 28, 2018 -

Russell & Smith Honda responded

That's great to hear! We are thrilled Hanson and Jack were able to help! We are thankful for your business and we look forward to seeing you again!

December 20, 2018

Purchase new SUV Maria Avellaneda has been extremely helpful from the moment I met her. She has gone above and beyond to make my experience seamless. She has answere More

by ford13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Pruitt, Jack Dino Varcados, Maria Avellaneda
Dec 21, 2018 -

Russell & Smith Honda responded

Thank you for the kind words! Maria and the rest of our staff enjoyed working with you as well and we hope to have the opportunity to do business with you again!

December 20, 2018

Excellent Customer Service by David ly Excellent customer service, very knowledgeable about the cars, communication skills are fantastic, the Best car Salesman I ever dealt with in my car b More

by Butterfly8730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Burlison, Jack Dino Varcados
Dec 21, 2018 -

Russell & Smith Honda responded

Thank you so much, we appreciate the kind feedback! We are so happy to hear you had a great experience with David and we can't wait to work with you again when the time comes!

December 18, 2018

Great service I took my car in for regularly scheduled maintenance. I was checked in on time, the work was completed with in an hour and a half, and Andy was very h More

by VIGirl67
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy in Service
Dec 21, 2018 -

Russell & Smith Honda responded

Thank you for the great review! We're so happy to hear that you had a great experience with us. We appreciate your business and we'll be sure to tell Andy to keep up the great work. If you need anything else just give us a call!

December 18, 2018

Nice service Mr. Parham Payrovi was very nice and warm, giving me several valuable suggestions. And the replacement service of my two rear tires was faster than I More

by Chen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parham Payrovi
Dec 20, 2018 -

Russell & Smith Honda responded

We appreciate the 5 star review! We're happy that we could get you in and out quickly and provide suggestions to your vehicle. If you need any more service done, we'd be happy to see you again!

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